Support Article
Wrong attachment opened on double-click of list row
SA-3463
Summary
User's have the ability to add attachments to a case. They are able to successfully do so, and the attachments are displayed in the Attachment List View. However, if a user double-clicks on an attachment in the Attachment List view it opens the incorrect attachment. The next attachment in the list is opened instead.
Error Messages
N/A
Steps to Reproduce
- Add two or more attachments to a case.
- Double-click one of the attachments. Observe incorrect behaior.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
This issue is resolved through the following local change: Utilize single-click on the attachment row items instead. This issue will be permanently addressed in a future release.
Published January 31, 2016 - Updated October 8, 2020
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