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Support Article

Wrong attachment opened on double-click of list row



User's have the ability to add attachments to a case. They are able to successfully do so, and the attachments are displayed in the Attachment List View. However, if a user double-clicks on an attachment in the Attachment List view it opens the incorrect attachment. The next attachment in the list is opened instead.

Error Messages


Steps to Reproduce

  1. Add two or more attachments to a case.
  2. Double-click one of the attachments. Observe incorrect behaior.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This issue is resolved through the following local change:
Utilize single-click on the attachment row items instead. This issue will be permanently addressed in a future release.

Published January 31, 2016 - Updated October 8, 2020

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