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Support Article

You are in a loop and cannot close it message on closing a tab



A popup displays with the 'You are in a loop and cannot close it' message on closing the case tab using the Close icon 'X'. Requirement for the Cancel or Discard changes action to work. The Cancel and Discard changes action must be implemented after the last save.

Error Messages

You are in a loop and cannot close it

Log errors

Steps to Reproduce

Install the ported hotfix of HFix-27143.

Root Cause

A software use or operation error. Library for the section generation is not triggered.


Perform the following local-change:
  1. Open the generateCellContent Rule-Utility-Function (RUF)
  2. Generate Library
  3. Resave the section
  4. Remove the Extract Marker file to regenerate all the sections
  5. Restart the server
  6. Generate the GenerateSectionBodyHTML--(String8119d405d65e5fc1b82614ef9838ee7f Rule-Utility-Function
  7. Generate the Library Harness
  8. Revalidate and save the pycasebody section



Published April 1, 2020 - Updated October 8, 2020

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