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Debugging issue where Interaction not auto-launching when call is paced to a CSR

Troubleshooting | October 7, 2020 | 06:04

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service Representative (CSR).
Interaction Portal Auto Launch Issues
Pega Call 8.1 Pega Customer Service 8.1 Conversational Channels Troubleshooting
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Troubleshooting videos walk users through common problems, provide step-by-step solutions and offer tips for effective troubleshooting. They can help provide users seeking assistance and insights into resolving technical issues.

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