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Published July 30, 2020
In this Global Client Support (GCS) video, Kayla Metivier from Pega's GCS Knowledge Services team shows you how to use the new business impact field in My Support Portal (MSP), along with the Severity field, to further refine and prioritize your support cases. As you will see in the video, the new business impact field is called - What is the impact on the work?.
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