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Smart Dispute for Issuers, Transaction Fraud, VCR Demo: Part 2 Fund Recovery

Product How-To | January 26, 2017 | 07:58

A customer, John Phelan, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand Bullock, a dispute specialist. Anand must resolve the disputed transaction using Visa Claims Resolution.

Pega Platform 7.2.1 Financial Services Business Architect System Architect

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