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Smart Dispute for Issuers, Transaction Fraud, VCR Demo: Part 2 Fund Recovery

How-to | January 26, 2017 | 07:58

A customer, John Phelan, previously disputed a transaction citing concerns of fraud. A fraud claim was opened by customer service representative Kelly Goodhue. The case is now in the queue of Anand Bullock, a dispute specialist. Anand must resolve the disputed transaction using Visa Claims Resolution.


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