Pega Cloud Services

Comprehensive service, fully managed by Pega, that delivers Pega Infinity™ in a scalable and secure cloud environment.

Links to helpful Pega Cloud Services resource references:

More detailed documentation below.

Go to the steps needed to put you on the fastest path to value with Pega Infinity™.

Administering Pega Cloud environments is easy.

You can use the My Pega Cloud self-service portal to restart an environment and download selected log files from an environment without filing support requests.

Dig Deeper

Browse the range of Pega Cloud Service offerings and view release notes.

To view answers to frequently asked client questions, see Frequently Asked Questions when using Pega Cloud Services.

Availability, resiliency, and backup

Pega Cloud provides services that are available to customers and their end users 24 x 7 x 365. Pega services are delivered so that there is built-in continuity and data replication to meet service level agreements. Deployment is across multiple availability zones within a geographical region to protect against zone faults and localized service disruption.

Pega Cloud Services provides various levels of backup and redundancy for customer data to ensure full recovery of environments in the event of service disruption or failure.

Availability and resiliency

Change management

Software upgrade for Pega Platform and the suite of CRM applications

Application release management in Pega Platform

Data backup and recovery

Disaster recovery

Incident response and management

Service-level agreement

Support services

Data management

Pega Cloud provides support for application data tier configuration changes not enabled on Pega Platform.

Business Information Exchange (BIX) for Pega Cloud lets you extract Pega Platform application data from your Pega Cloud application to your customer-provided site.

Data management services

Database maintenance

Landing pages for tuning and maintaining databases

Editing administrator privileges for importing archives with schema changes

Cloud File Storage

Monitoring

Pega Cloud Operations monitors for infrastructure component issues and failures, system performance degradation, and resource usage issues, and proactively responds to infrastructure alerts to remediate issues. Proactive database monitoring and tuning is also available to support availability and performance. Customers manage application health by using self-service access to Pega Predictive Diagnostic Cloud (PDC), the System Management Application (SMA), and the last 30 days of application logs.

Managing Pega Cloud environments from My Support Portal

Accessing server logs on Pega Cloud by using Kibana

Monitoring the health of your applications running in Pega Cloud

Pega Predictive Diagnostic Cloud

Networking and integration

Your Pega Cloud Services environments are deployed into a dedicated virtual private cloud (VPC) to ensure isolated and secure networking, as well as the ability to implement changes without affecting other customers.

Most applications require access to data and information that are provided by another system, or they need to respond to requests from other systems for data or computations. In Pega Cloud, the approaches, technologies, and facilities that support such information exchange are collectively known as integration. Integration includes services that provide information from your application running in Pega Cloud to your enterprise system requests and connectors that enable your application running Pega Cloud to receive information from your enterprise systems.

Integration in your Pega Cloud environment

Connecting to REST and SOAP services

Configuring enterprise messaging by using IBM MQ

Pega Cloud SFTP Service

Pega Cloud VPN service

Pega Cloud networking

Pega Web Mashup on Pega Cloud

Configuring Amazon Web Services (AWS) Direct Connect in your Pega Cloud virtual private cloud

Requesting a custom domain name for applications hosted on Pega Cloud

Requesting a virtual private cloud (VPC) peering connection

Security

Pega Cloud Services provides a secure and robust infrastructure environment for Pega PlatformTM and Strategic Applications that achieves high levels of security and data integrity. Pega Cloud Services provides host-based virus protection, continuous security monitoring, vulnerability and security management of Pega Cloud-delivered environments, customer-specific encryption of data at rest, and sandbox environments that can be hibernated to block threats and conserve energy. Pega Cloud Services' dedicated security team manages compliance, security monitoring, and security event response.

Various access types to the Pega Cloud environment govern the level of access, determining which features are available and which Pega Cloud environment (development or test, pre-production, and production) can be accessed.

Data-at-rest encryption

Security testing policy

Security standards

Customer access to Pega Cloud environments

Pega Cloud layered Distributed Denial of Service protection

Vulnerability testing policy for Pega Cloud

Pega Cloud Security Overview

Release notes

Use this cumulative list of release notes to learn about the release of services and enhancements available to your environments. Pega provides the latest generally available functionality including:

  • The latest Pega Platform and Pega industry application releases or critical updates
  • New Pega Cloud Services services
  • Enhancements to existing and documented Pega Cloud Services offerings.

Beginning in 2019, Pega Cloud Services posts release notes that associate new features, enhancements, and issues addressed with a release version and date of release.

Pega Cloud Services release 2.14.2 (18 October 2019)

Enhancements

Pega Cloud Services 2.14.2 includes these service enhancements:

Support for Pega Platform patch release 8.3.1

This release introduces support for the Pega Platform patch release 8.3.1.

Pega Cloud Services support for the AWS Asia Pacific (Hong-Kong) region

Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) Asia Pacific (Hong-Kong) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud Services capabilities.

Pega Cloud Services release 2.13.4 (18 October 2019)

Enhancements

Pega Cloud Services 2.13.4 includes these service enhancements:

Support for Pega Platform patch release 8.3.1

This release introduces support for the Pega Platform patch release 8.3.1.

Pega Cloud Services release 2.14 (8 October 2019)

Enhancements

Pega Cloud Services 2.14 includes these service enhancements:

Notification enhancements in the My Pega Cloud self-service portal

Beginning with Pega Cloud Services release 2.14, the My Pega Cloud self-service portal provides clients with notifications of upcoming software upgrades and cloned environments. Clients receive both My Pega Cloud portal and email notifications of upcoming software upgrades and upgrade clone deletions.

New IP address range for new provisioning

Pega Cloud Services has enhanced its networking service by purchasing an unused block of IP addresses. This change simplifies the onboarding process by avoiding potential IP conflicts. The enhancement only applies to new environment provisioning; it has no impact on any current client environment network configuration.

Issues addressed in this release

Pega Cloud Services 2.14 includes fixes for these known issues:

  • Support for multiple client keys so clients can use more than one login to the SFTP service for their environment.

Pega Cloud Services release 2.13.3 (20 September 2019)

Enhancements

Pega Cloud Services 2.13.3 includes these service enhancements:

Support for Pega Platform patch release 8.2.4

This release introduces support for the Pega Platform patch release 8.2.4.

Pega Cloud Services release 2.12.5 (20 September 2019)

Enhancements

Pega Cloud Services 2.12.5 includes these service enhancements:

Support for Pega Platform patch release 8.2.4

This release introduces support for the Pega Platform patch release 8.2.4.

Pega Cloud Services release 2.13.2 (9 August 2019)

Enhancements

Pega Cloud Services 2.13.2 includes these service enhancements:

Support for Pega Platform release 8.3
This release introduces support for Pega Platform 8.3.

Support for Pega Platform patch release 8.2.3

This release introduces support for the Pega Platform patch release 8.2.3.

Pega Cloud Services release 2.12.4 (9 August 2019)

Enhancements

Pega Cloud Services 2.12.4 includes these service enhancements:

Support for Pega Platform patch release 8.2.3

This release introduces support for the Pega Platform patch release 8.2.3.

Pega Cloud Services release 2.13.1 (2 August 2019)

Enhancements

Pega Cloud Services 2.13.1 includes these service enhancements:

Support for Pega Platform patch release 8.1.6

This release introduces support for the Pega Platform patch release 8.1.6.

Pega Cloud Services provides new default database version

The default database for Pega Cloud Services is now PostgreSQL 11.4. New Pega Infinity™ subscriptions provide this default version.

Pega Cloud Services release 2.12.3 (1 August 2019)

Enhancements

Pega Cloud Services 2.12.3 includes these service enhancements:

Support for Pega Platform patch release 8.1.6

This release introduces support for the Pega Platform patch release 8.1.6.

Support for Pega Platform release 8.3

This release introduces support for Pega Platform 8.3. The Site Reliability group is required to perform an infrastructure upgrade for environments running on Pega Cloud 2.13.x or earlier to support this release.rong>

This release introduces support for the Pega Platform patch release 8.1.6.

Pega Cloud Services release 2.13 (17 July 2019)

Enhancements

Pega Cloud Services 2.13 includes these service enhancements:

Pega Cloud Services supports Cassandra 3.11.3

For clients using Pega Marketing and DSM applications in Pega Cloud Services environments. For Pega Cloud Services 2.13 and later versions, Cassandra automatically upgrades to version 3.11.3 after your environment is upgraded to Pega Platform 8.3. For details, see Cassandra 3.11.3 support for Pega Platform.

Support for Pega Marketing/Customer Decision Hub simulation environments

Pega Cloud Services supports a new Pega application functionality that allows clients to purchase a simulation environment in which they can perform more accurate simulations of their decision management using up-to-date client-controlled samples of their current decisioning data. After clients purchase the new service, Pega Cloud operations provision the simulated production environment to run alongside their current production environment. The client’s paired production environment must be a Pega Cloud Services 2.13 environment that is running Pega Platform 8.3 or later; the dev, production and simulation environments all must be configured to use Deployment Manager, version 4.6 or later.

Additional enhancements to the Pega Platform patch process in Pega Cloud Services

Pega Cloud Services continues to enhance the Pega Platform patch process for Pega Cloud Services environments running Pega Platform 8.1 or 8.2. After your Pega Cloud Services environment is upgraded to the latest infrastructure, your environment will benefit from the following improvements after the release of a new Pega Platform 8.1 or 8.2 patch:

  • Clients can continue creating Pega rules throughout the Pega client support patch process.
  • Client notifications about upcoming Pega Platform patches are automated to ensure clients receive advanced notice that a patch will occur during a scheduled maintenance window.
  • The post-patch process now reduces file space usage in the client environment and automatically removes unnecessary rules in each patched environment within 7 days of the patch application.
  • The Pega Platform patch process does not require a cloned environment for validation.

Pega Cloud Services support for the Asia Pacific (APAC) (Mumbai) region

Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) APAC (Mumbai) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability.

For more information about regions and availability zones, see Pega Cloud Services capabilities.

Pega Cloud Services release 2.12.2 (5 July 2019)

The Pega Cloud Services 2.12.2 fixes several issues required by internal Pega Cloud Services processes.

Pega Cloud Services release 2.12.1 (11 June 2019)

Enhancements

Pega Cloud Services 2.12.1 includes these service enhancements:

Security enhancements across all environments

Pega Cloud Services introduces defensive methodology enhancements that strengthen the security profiles of subscription environments in order to protect clients from the threat of cyberattacks. These enhancements include:

  • Application of the latest Operating System security updates.
  • A Docker runtime update that addresses vulnerability CVE-2019-5736. For details see the National Vulnerability Database.

Tighter enforcement of best practices for storage interactions in Pega applications

Pega Cloud release 2.12.1 introduces tighter enforcement of the following operations:

  • Limiting access to the local filesystem path. To adhere to Pega best practices for processing and managing files in your repositories, use Pega repository APIs.
  • Using services configured with a Connect file rule, which is not supported on Pega Cloud Services. To adhere to Pega best practices for processing and managing files in your repositories use the Get file API, a data page that loads content or a stream to a file when the data page is loaded.

For information, including configuration details about using Pega repository APIs, see Repository APIs.

Enhanced patch process for Pega Cloud Services

Pega Cloud Services introduces an enhanced patch process for Pega Cloud Services environments running Pega Platform 8.1 or 8.2. After your environment running Pega Platform 8.1 or 8.2 is upgraded to the latest Pega Cloud Services infrastructure, your environment will benefit from the following improvements:

  • Pegasystems schedules Pega Platform patches to occur during the next scheduled maintenance window as defined by the client during the onboarding process. Pegasystems sends notification 5 days in advance of the patch so clients can prepare for the patch.
  • Patches are applied to a client’s environment with minimal interruption. Clients are required to stop background processes before the patch is applied. For details and instructions, see Understanding the Pega Cloud Services patch process.

The Pega Platform patch process does not require a cloned environment for validation.

Changes in Deployment Best Practices

Beginning with the 2.12.1 release, Pega Cloud Services operations automatically will provision:

  1. For standard sandbox subscriptions, a minimum of three nodes having type as "BackgroundProcessing,Bix,Search,Stream" with persistent volume storage for search and stream services.
  2. For large sandbox and production subscriptions, a minimum of three nodes having type as "BackgroundProcessing,Bix,Search" with persistent volume storage for search service.

This enhancement applies to (a) new environments on 2.12.1 or later infrastructure that is running Pega Platform 8.1.4 or later, and (b) when Pega upgrades existing environments to the Pega Cloud Services 2.12.1 or later infrastructure that is running Pega Platform 8.1.4 or later.

Notification enhancements in the My Pega Cloud self-service portal

Beginning with Pega Cloud Services release 2.12.1, the My Pega Cloud self-service portal provides clients with notifications following log downloads. Clients receive both portal notifications and an email after a log download success or failure.

Issues addressed in this release

Pega Cloud Services 2.12.1 includes fixes for these known issues:

  • Automatic redirection from HTTP to HTTPS can fail when clients navigate to their Kibana URL.
  • Database connection issues can prevent successful environment restarts.
  • Log downloads from the MSP self-service portal fail intermittently.
  • Environment restarts from the MSP self-service portal fail intermittently.

Pega Cloud Services release 2.11.6 (June 2019)

Enhancements

Pega Cloud Services 2.11.6 includes this service enhancement:

Support for Pega Platform patch release 8.2.2

This release introduces support for the Pega Platform patch release 8.2.2. Pega Cloud Services environments running on Pega Cloud 2.11 or later do not require an infrastructure upgrade to support this software; clients who require an upgrade to 8.2.2 and are on Pega Cloud 2.10 or earlier will need to be upgraded to Pega Cloud 2.11.

Pega Cloud Services release 2.11.5(2 May 2019)

Enhancements

Pega Cloud Services 2.11.5 includes this service enhancement:

Support for Pega Platform patch release 8.1.5

This release introduces support for the Pega Platform patch release 8.1.5. Pega Cloud Services environments running on Pega Cloud 2.11 or later do not require an infrastructure upgrade to support this software; clients who require an upgrade to 8.1.5 and are on Pega Cloud 2.10 or earlier will need to be upgraded to Pega Cloud 2.11.

Pega Cloud Services release 2.11.4 (17 April 2019)

Enhancements

Pega Cloud Services 2.11.4 includes this service enhancement:

Pega Cloud Services provides new default database version

The default database for Pega Cloud Services is now PostgreSQL 11. New Pega Infinity™ subscriptions provide this default version.

This change goes into effect in Q2 2019.

Pega Cloud Services release 2.11.3 (26 March 2019)

Enhancements

Pega Cloud Services 2.11.3 includes this service enhancement:

Support for Pega Platform patch release 8.1.4

This release introduces support for the Pega Platform patch release 8.1.4. Pega Cloud Services environments running on Pega Cloud 2.11 or later do not require an infrastructure upgrade to support this software; clients who require an upgrade to 8.1.4 and are on Pega Cloud 2.10 or earlier will need to be upgraded to Pega Cloud 2.11.

Pega Cloud Services release 2.11.2 (22 March 2019)

Enhancements

Pega Cloud Services 2.11.2 includes these service enhancements:

Support for Pega Platform patch release 8.2.1

This release introduces support for the Pega Platform patch release 8.2.1. Pega Cloud Services environments running on Pega Cloud 2.11 or higher do not require an infrastructure upgrade to support this software; clients who require an upgrade to 8.2.1 and are on Pega Cloud 2.10 or earlier will need to be upgraded to Pega Cloud 2.11.

Pega Cloud Services release 2.11.1 (25 February 2019)

Enhancements

Pega Cloud Services 2.11.1 includes these service enhancements:

Cassandra back up and restore enhancements for clients with environments deployed in multiple regions

Improved monitoring of the Pega Cloud Services SFTP

Pega Cloud Services release 2.11 (11 February 2019)

Enhancements

Pega Cloud Services 2.11 includes these service enhancements:

IP address enhancement for the Pega Cloud Services SFTP Service

The Pega Cloud Services SFTP Service is now easier to whitelist in your firewall configurations. This enhancement assigns three static IP addresses to the service, which will not change for the life of the service and eliminates the need for you to whitelist a broad range of IP addresses for the service. For more information, see Pega Cloud SFTP Service.

Automatic redirection to HTTPS for Pega Cloud Services environments

Pega Cloud Services now redirects HTTP to HTTPS automatically for applications that run in Pega Cloud Services environments. This automatic redirection ensures that your network traffic is always encrypted.

Pega Cloud Services support for the AWS EU (Paris) region

Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) EU (Paris) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud Services capabilities.

Support for Pega Platform patch release 8.1.3

With Pega Platform patch release 8.1.3 support, Pega Cloud Services environments no longer require an infrastructure upgrade to support newer patch versions. This enhancement applies to all future patch upgrades releases.

Application of the latest Operating System security updates

2018 Fourth Quarter:

Enhancements

Pega Platform Patch releases are now supported in Pega Cloud Services

Enhanced support for the Kibana platform

2018 Third Quarter:

New services

Pega Cloud SFTP Service

Enhancements

Streamlined Pega Cloud upgrade for Pega Platform and the suite of CRM applications

Pega Cloud Services provides new default database version

Pega Cloud Services upgraded the default database version in existing environments

Additional resources in Pega Cloud Services sandbox offerings

Support for Data streaming service for Pega Cloud Marketing 7.4 applications

2018 Second Quarter:

New services

Deployment Manager on Pega Cloud

Enhancements

New My Pega Cloud portal with enhanced functionality available

2018 First Quarter:

New services

Pega Cloud File Storage service

Enhancements

Improvements to support Kibana log viewing

2017 Fourth Quarter:

Enhancements

Support for Java 8
Pega Cloud Services support for the AWS EU (London) and US East (Ohio) regions

2017 Third Quarter:

Enhancements

Pega Cloud Services support for the AWS Canada (Central) region

2017 Second Quarter:

Enhancements

Custom domain names in Pega Cloud
Virtual private cloud (VPC) peering connection support

2016 Second Quarter:

New services

Support for Amazon Web Services Direct Connect
VPN backup for Amazon Web Services Direct Connect

Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.

Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release.

Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows. For more details about how Pega Cloud delivers updates across environments, see Change Management Pega Cloud.

To view and download a PDF version, click Latest release notes

You can review terminology in the Pega Cloud glossary.

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