Cloud
Providing industry-leading infrastructure, enterprise-grade services, and operational excellence for Pega Platform and strategic application solutions in the cloud.
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Realize a faster time-to-value for your Pega investments and take advantage of the complete range of Pega Cloud services, from development and testing sandbox environments to fully managed production environments.
Pega Cloud support and help resources
Pega Cloud Service Catalog
Pega Cloud Service Catalog HIPAA edition
Client-managed cloud (Cloud choice)
Administering Pega Cloud environments is easy.
You can use the My Pega Cloud self-service portal to restart an environment and download selected log files from an environment without filing support requests.
Dig Deeper
Browse the range of Pega Cloud Service offerings and view release notes.
To view answers to frequently asked client questions, see Frequently Asked Questions when using Pega Cloud Services.
Availability, resiliency, and backup
Pega Cloud provides services that are available to customers and their end users 24 x 7 x 365. Pega services are delivered so that there is built-in continuity and data replication to meet service level agreements. Deployment is across multiple availability zones within a geographical region to protect against zone faults and localized service disruption.
Pega Cloud Services provides various levels of backup and redundancy for customer data to ensure full recovery of environments in the event of service disruption or failure.
Software upgrade for Pega Platform and the suite of CRM applications
Application release management in Pega Platform
Data management
Pega Cloud provides support for application data tier configuration changes not enabled on Pega Platform.
Business Information Exchange (BIX) for Pega Cloud lets you extract Pega Platform application data from your Pega Cloud application to your customer-provided site.
Landing pages for tuning and maintaining databases
Editing administrator privileges for importing archives with schema changes
Monitoring
Pega Cloud Operations monitors for infrastructure component issues and failures, system performance degradation, and resource usage issues, and proactively responds to infrastructure alerts to remediate issues. Proactive database monitoring and tuning is also available to support availability and performance. Customers manage application health by using self-service access to Pega Predictive Diagnostic Cloud (PDC), the System Management Application (SMA), and the last 30 days of application logs.
Managing Pega Cloud environments from My Support Portal
Accessing server logs on Pega Cloud by using Kibana
Monitoring the health of your applications running in Pega Cloud
Networking and integration
Your Pega Cloud Services environments are deployed into a dedicated virtual private cloud (VPC) to ensure isolated and secure networking, as well as the ability to implement changes without affecting other customers.
Most applications require access to data and information that are provided by another system, or they need to respond to requests from other systems for data or computations. In Pega Cloud, the approaches, technologies, and facilities that support such information exchange are collectively known as integration. Integration includes services that provide information from your application running in Pega Cloud to your enterprise system requests and connectors that enable your application running Pega Cloud to receive information from your enterprise systems.
Integration in your Pega Cloud environment
Connecting to REST and SOAP services
Configuring enterprise messaging by using IBM MQ
Configuring Amazon Web Services (AWS) Direct Connect in your Pega Cloud virtual private cloud
Requesting a custom domain name for applications hosted on Pega Cloud
Security
Pega Cloud Services provides a secure and robust infrastructure environment for Pega PlatformTM and Strategic Applications that achieves high levels of security and data integrity. Pega Cloud Services provides host-based virus protection, continuous security monitoring, vulnerability and security management of Pega Cloud-delivered environments, customer-specific encryption of data at rest, and sandbox environments that can be hibernated to block threats and conserve energy. Pega Cloud Services' dedicated security team manages compliance, security monitoring, and security event response.
Various access types to the Pega Cloud environment govern the level of access, determining which features are available and which Pega Cloud environment (development or test, pre-production, and production) can be accessed.
Customer access to Pega Cloud environments
Release notes
Use this cumulative list of release notes to learn about the release of services and enhancements available to your environments. Pega provides the latest generally available functionality including:
- The latest Pega Platform and Pega industry application releases or critical updates
- New Pega Cloud Services services
- Enhancements to existing and documented Pega Cloud Services offerings.
Beginning in 2019, Pega Cloud Services posts release notes that associate new features, enhancements, and issues addressed with a release version and date of release.
Pega Cloud Services release 2.11.4 (17 April 2019)
Enhancements
Pega Cloud Services 2.11.4 includes this service enhancement:
Pega Cloud Services provides new default database version
The default database for Pega Cloud Services is now PostgreSQL 11. New Pega Infinity™ subscriptions provide this default version.
This change goes into effect in Q2 2019.
Pega Cloud Services release 2.11.3 (26 March 2019)
Enhancements
Pega Cloud Services 2.11.3 includes this service enhancement:
Support for Pega Platform patch release 8.1.4
This release introduces support for the Pega Platform patch release 8.1.4. Pega Cloud Services environments running on Pega Cloud 2.11 or later do not require an infrastructure upgrade to support this software; environments running Pega Cloud 2.10 or earlier also receive the Pega Cloud 2.11 infrastructure upgrade.
Pega Cloud Services release 2.11.2 (22 March 2019)
Enhancements
Pega Cloud Services 2.11.2 includes these service enhancements:
Support for Pega Platform patch release 8.2.1
This release introduces support for the Pega Platform patch release 8.2.1. Pega Cloud Services environments running on Pega Cloud 2.11 or higher do not require an infrastructure upgrade to support this software; environments running Pega Cloud 2.10 or earlier also receive the Pega Cloud 2.11 infrastructure upgrade.
Pega Cloud Services release 2.11.1 (25 February 2019)
Enhancements
Pega Cloud Services 2.11.1 includes these service enhancements:
Cassandra back up and restore enhancements for clients with environments deployed in multiple regions
Improved monitoring of the Pega Cloud Services SFTP
Pega Cloud Services release 2.11 (11 February 2019)
Enhancements
Pega Cloud Services 2.11 includes these service enhancements:
IP address enhancement for the Pega Cloud Services SFTP Service
The Pega Cloud Services SFTP Service is now easier to whitelist in your firewall configurations. This enhancement assigns three static IP addresses to the service, which will not change for the life of the service and eliminates the need for you to whitelist a broad range of IP addresses for the service. For more information, see Pega Cloud SFTP Service.
Automatic redirection to HTTPS for Pega Cloud Services environments
Pega Cloud Services now redirects HTTP to HTTPS automatically for applications that run in Pega Cloud Services environments. This automatic redirection ensures that your network traffic is always encrypted.
Pega Cloud Services support for the AWS EU (Paris) region
Pega Cloud Services now supports deployment to the Amazon Web Services (AWS) EU (Paris) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud availability and resiliency.
Support for Pega Platform patch release 8.1.3
With Pega Platform patch release 8.1.3 support, Pega Cloud Services environments no longer require an infrastructure upgrade to support newer patch versions. This enhancement applies to all future patch upgrades releases.
Application of the latest Operating System security updates
2018 Fourth Quarter:
Enhancements
Pega Platform Patch releases are now supported in Pega Cloud Services
Enhanced support for the Kibana platform
2018 Third Quarter:
New services
Enhancements
Streamlined Pega Cloud upgrade for Pega Platform and the suite of CRM applications
Pega Cloud Services provides new default database version
Pega Cloud Services upgraded the default database version in existing environments
Additional resources in Pega Cloud Services sandbox offerings
Support for Data streaming service for Pega Cloud Marketing 7.4 applications
2018 Second Quarter:
New services
Deployment Manager on Pega Cloud
Enhancements
New My Pega Cloud portal with enhanced functionality available
2018 First Quarter:
New services
Pega Cloud File Storage service
Enhancements
Improvements to support Kibana log viewing
2017 Fourth Quarter:
Enhancements
Support for Java 8
Pega Cloud Services support for the AWS EU (London) and US East (Ohio) regions
2017 Third Quarter:
Enhancements
Pega Cloud Services support for the AWS Canada (Central) region
2017 Second Quarter:
Enhancements
Custom domain names in Pega Cloud
Virtual private cloud (VPC) peering connection support
2016 Second Quarter:
New services
Support for Amazon Web Services Direct Connect
VPN backup for Amazon Web Services Direct Connect
Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.
Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release.
Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows. For more details about how Pega Cloud delivers updates across environments, see Change Management Pega Cloud.
To view and download a PDF version, click Latest release notes.
You can review terminology in the Pega Cloud glossary.
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