What's New in Pega Technology
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Value Finder allows clients to engage more empathetically by identifying “under-served” customers, then suggesting actions for improvement – like adjusting engagement policies, or creating new actions and treatments.
New out-of-the-box case templates in Pega Customer Service help you get started faster and allow you to consistently apply best practices in your design.
Case Designer in App Studio includes now a number of enhancements to offer a more user-friendly and intuitive way of planning Microjourneys™.