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How to add escalation actions
How-to | March 24, 2023 | 00:35
Ensure that users complete Assignments on time by defining escalation actions for Steps. This video shows how to add an escalation action to an SLA that is defined on a Step.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.
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