Create your free Pega account here.

An active Pega account not only provides you with full access to all of Pega's websites such as Pega Community and Pega Support Center, it also enables you to track your mission progress in Pega Academy and earn valuable achievements.

If you do not have a Last (Family) name, enter a "." (dot) in the Last name field to represent no Last name in My Pega.

To reset your password:

1. Go to Pega - Sign In 
2. From the Sign In dialog, enter your email address and click Next.
3. From the Verify with your password dialog, click Forgot password?
4. From the Get a verification email dialog, click Send me an email.
5. Password reset instructions will be sent to your primary email address
6. Retrieve the password reset email and click the Password Reset link.
7. Enter the new password and click Set New Password.
8. Once the password has been reset, login with your new password.

To change your password: 

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and select My Account Settings and scroll to the Passwords section.
3. Enter your:
   • Current Password
   • New Password
   • Confirm New Password
   • Click Save Password.
4. Once the password has been changed, log out, and back in using the New Password.

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and click My Account Settings.
3. From the Login information section click Resend verification email. You will receive the verification email to your registered primary email address.
4. If you have multiple accounts, click on 3 dots and select “Resend verification email”. 
5. Once your email is verified, log out and back in to restore access.
   
   If you have any issues, contact [email protected]

1. When Pega Community members move from one organization to another and register using a new email address, a new user record is created in PUM (Pega User Management). If you want to retain your past activities and achievements, accounts need to be merged to ensure all old data is reflected in the new account.

   Blueprints created using Pega GenAI Blueprint will not be retained during the account merge process. Before starting a merge, we recommend you review your Blueprints on your Blueprint Dashboard. To save your Blueprints, leverage the Download PDF function, found on the Summary page of each Blueprint.

   Note: We recommend using your organization’s email account as the primary. A personal email account can be used as an alternate, to recover your account, if you change organizations.

   The following actions take place when two accounts are merged:

   Assume User 1 is merged into User 2:

2. User 1’s email addresses will be copied as alternate email addresses into User 2.
3. All data in User 1’s account is cleared, the account status is marked as Merged, and all data moves to the User 2 account.
4. Once accounts are merged, use the new email address (User 2) to log in to accounts.pega.com where you can see all your past activities and achievements.

5. Note: Once accounts have been merged, there is no option to unmerge. It may take up to 1 week for all course progress and certifications to synchronize with the merged account.

   Start the merge process here.

1. Log in to  accounts.pega.com.
2. Hover on your name in the upper-right corner and select My Account Settings.
3. In the New Email Address field, enter your alternate email address and click Send Verification.
4. You will receive an email to verify the new email account. Once verified, the new email address will be marked as an alternate email.
   Note: To confirm the alternate email address has been added to your account, access My Account Settings where you will see your alternate email displayed in the Other Email Addresses area.
   
   If you have any issues, contact [email protected]

1. Log in to accounts.pega.com
2. Hover on your name in the upper-right corner and select My Account Settings.
3. In the New Email Address field, enter your email address and click Send Verification.
4. You will receive an email to verify the new email account.
5. Once verified, return to My Account Settings and click the ellipsis (…) next to the email address you added above, and select Make Primary.
   Note: If needed you may remove other accounts by clicking Remove.                                                                                                                                                                               

If you have any issues, contact [email protected]

To update your account with additional email addresses, go to your My Pega profile.

In the upper-right corner, click on your login name, then select My Settings.

In the Login Information section, click Add Email Address to add an additional email address to your Pega account.

The Pega Accounts Support team is able to manually merge accounts for you through a rigorous process to validate your past ownership of an account. Please get in touch to merge your accounts so that you receive credit for all of your Pega achievements.

For help logging into your Pega account, contact the Pega Accounts Support team.

This error indicates that you have not responded to the Confirm your email address notification sent from Pega. Locate the email and confirm your email address using the link provided. This is the only way to activate your Pega account.

Tip: Check your Junk email folder.

Create tag sets based on an individual product or capability. Be selective when adding more than one tag - the more tags you add, the more specific your notifications become, which will result in fewer content matches. If you are interested in multiple product versions or capabilities, create a tag set for each one. 

See this video walkthrough on how to share a tag set.

Yes, you can edit a tag set at any time on your notification preferences page by clicking the pencil icon on the tag set that you want to rename. 

See this video walkthrough to learn about the new notifications system.

Video duration: 03:51

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No, your existing Support Center preferences have been migrated to the new system, so you won’t receive duplicate notifications.

Although you can turn off your weekly digest for each individual tag set, we recommend identifying the content or tag-set that is generating the high volume of notifications. You can unfollow content or modify your tag set to make it more granular, and reduce the number of notifications that you receive. 

Currently, notifications apply only to content that is available to all Community Users. If the mission is restricted to users who are Partners, you will not receive a notification.

Instant notifications are displayed in the Bell icon. At this time, instant email notifications cannot be configured. 

The Tag-Set Builder feature of the new notification system replaces any preferences you previously set in My Pega, for the Support Center. The new notifications system allows you to follow content that interests you all across Pega Community, the Support Center, and Pega Academy. 

The Content You Follow section contains only the content for which you have selected Follow. Authors will auto-follow Support Center posts, and your Support Center activity can be viewed on your Activity page. 

Visit the Activity page to view your Support Center activity.