1:1 Customer Engagement Expert Circle
Our mission
This Expert Circle brings together Decision professionals, architects, and business strategists focused on advancing Pega CDH. We explore best practices in decisioning strategy, customer engagement optimization, and real-time personalization; share real-world implementations across industries; and drive measurable business impact. Connect with peers, stay current, and shape the future of intelligent customer engagement.
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Understand How Guidebooks Shape AI Behaviour
Pega Customer Engagement Studio’s AI Assistant is a conversational agent that supports customer engagement tasks using structured guidebooks as its core knowledge layer. This video covers how…
Connect External Agents to Customer Engagement Studio
The video explains how external AI agents can connect to Pega Customer Engagement Studio using MCP and A2A protocols while preserving enterprise governance. It describes MCP as the primary method for…
Application Agent Configuration
Configuring an intelligent, natural language AI assistant for your enterprise application doesn't require an AI specialist—Pega does the heavy lifting for you!
In this quick video, Arun Kumar…