1:1 Customer Engagement Expert Circle
Our mission
This Expert Circle brings together Decision professionals, architects, and business strategists focused on advancing Pega CDH. We explore best practices in decisioning strategy, customer engagement optimization, and real-time personalization; share real-world implementations across industries; and drive measurable business impact. Connect with peers, stay current, and shape the future of intelligent customer engagement.
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Supporting members through knowledge sharing, networking and product expertise.
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Extend Pega Customer Engagement Studio with supported extension points
Pega Customer Engagement Studio™ simplifies marketing operations while remaining flexible enough to support different business needs. Organizations can tailor the product through supported extension…
Deliver governed and predictable outcomes with Pega Customer Engagement Studio
As organizations adopt AI-assisted marketing operations, governance becomes increasingly important. Business users need confidence that AI-generated work follows defined processes, meets business…
Understand How Guidebooks Shape AI Behaviour
Pega Customer Engagement Studio’s AI Assistant is a conversational agent that supports customer engagement tasks using structured guidebooks as its core knowledge layer. This video covers how…