PEGA 1:1 OPERATIONS
Next-Best-Action Analyst
Providing guidance for business stakeholders
About the role
A Next-Best-Action Analyst translates business ideas and concepts into well-specified requirements for Next-Best-Actions. They help business stakeholders determine the potential value associated with an offer or proposition.
Next-Best-Action Analysts specialize in building business cases to substantiate investment – which can then be tracked, evaluated, and used as investment proxies. Their role is to guide and educate business stakeholders, often triaging or modifying requests to keep them aligned with governance or execution mandates.
Next-Best-Action Analysts specialize in building business cases to substantiate investment – which can then be tracked, evaluated, and used as investment proxies. Their role is to guide and educate business stakeholders, often triaging or modifying requests to keep them aligned with governance or execution mandates.
Knowledge areas
Check out the most important knowledge areas for a career as a Next-Best-Action Analyst.
Gathering business requirements
Translate business ideas into requirements for Next-Best-Actions.
Creating business cases
Build business cases that can be tracked, evaluated, and used as investment proxies.
Value proposition
Help stakeholders determine the potential value associated with an offer or proposition.
Educating stakeholders
Help stakeholders create requirements that align with governance or execution mandates.
Learning Essentials
Start your future as a Next-Best-Action Analyst: explore a curated list of resources to get you up and running in no time.
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