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PEGA DEVELOPERS

Next-Best-Action Designer

Balancing business and customer needs

About the role

A Next-Best-Action Designer is a member of the team that specifies, designs, and configures Next-Best-Action Designer contact policies, using decision management strategies where needed.

Knowledge areas

Check out the most important knowledge areas for a career as a Next-Best-Action Designer.


Requirement analysis

Perform impact analysis on new requirements and translate requirements into Next-Best-Action Designer engagement policies and strategies.


Next-Best-Action Designer

Create action, treatment, and group-level engagement policies, configure Next-Best-Action Designer arbitration and taxonomy, implement content and rules into NBA strategies.


Support

Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.

Learning Essentials

Check skills and knowledge areas to focus on if you’re beginning your journey as an Next-Best-Action Designer.

TRAINING

Learn what business problems Pega Customer Decision Hub can solve, how to use Next-Best-Action Designer, and how Pega's artificial intelligence delivers the right action during every customer interaction.

TRAINING

Learn how to use Next-Best-Action Designer and how to select the best action for each customer.

TRAINING

Learn about the various types of decision components and how they are used. Gain hands-on experience augmenting Next-Best-Action Designer with engagement rules that use decision strategies.

TRAINING

Learn to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer, and how to use it for outbound customer engagement.

Latest content

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trending topics for the Next-Best-Action Designer role.

Training

Latest Modules

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Videos
Pega User Experience Capability Overview
User Experience
Video duration: 02:10

Pega User Experience Capability Overview

Pega user experience (UX) solutions empower low code and professional developers to deliver efficient, productive, and accessible enterprise applications. Get a better…

Pega 8.7 Update: What's New in Customer Decision Hub
Pega 8.7 Update: What's New in Customer Decision Hub
Video duration: 12:24

Pega 8.7 Update: What's New in Customer Decision Hub

Join Matt Nolan, Pega's Senior Director of Product Marketing, and Shoel Perelman, Vice President, 1:1 Customer Engagement, as they discuss all the new features of Customer Decision Hub 8.7. View…

Pega 8.6 Update: What's New in Customer Decision Hub
Pega 8.6 Update: What's New in Customer Decision Hub
Video duration: 11:46

Pega 8.6 Update: What's New in Customer Decision Hub

Join Matt Nolan, Pega's Senior Director of Product Marketing, and Shoel Perelman, Vice President, 1:1 Customer Engagement, as they discuss all the new features of Customer Decision Hub 8.6.

Support

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