PEGA 1:1 OPERATIONS
Next-Best-Action Specialist
Hands-on Next-Best-Action expert
About the role
A Next-Best-Action Specialist focuses on simpler, Next-Best-Action-related tasks, such as configuring new actions and treatments. They also support the QA, simulation, reporting, monitoring, and control of Next-Best-Actions.
As they advance in their role, Next-Best-Action Specialists usually continue their career path as Next-Best-Action Designers.
As they advance in their role, Next-Best-Action Specialists usually continue their career path as Next-Best-Action Designers.
Knowledge areas
Check out the most important knowledge areas for a career as a Next-Best-Action Specialist.
Requirement analysis
Perform impact analysis on new requirements and translate simple requirements into strategies.
Hands-on Next-Best-Action configuration
Create new actions and treatments in Customer Decision Hub. Implement content and rules into existing Next-Best-Action strategies.
Support
Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
Learning Essentials
Start your future as a Next-Best-Action Specialist: explore a curated list of resources to get you up and running in no time.
Recently published
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Training
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Videos
PegaWorld Keynote Replay: AI Did Not Write This: How Self-optimizing AI is Changing Business
Hear Pega’s GM for 1:1 Customer Engagement, Dr. Rob Walker, break down the fast-changing potential of AI in personalization and customer engagement. Learn how generative AI boosts the already…
Pega 8.7 Update: What's New in Customer Decision Hub
Join Matt Nolan, Pega's Senior Director of Product Marketing, and Shoel Perelman, Vice President, 1:1 Customer Engagement, as they discuss all the new features of Customer Decision Hub 8.7.
View…
TechTalk Live: Optimizing Your 1:1 Engagement Program with Pega Customer Decision Hub 8.5
In this TechTalk Live, we discuss how to optimize your 1:1 Engagement program with Pega Customer Decision Hub™ 8.5, showcasing how to identify under-served customers, create new next best actions,…
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