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PEGA BUSINESS ARCHITECTS

Next-Best-Action Specialist

Hands-on Next-Best-Action expert

About the role

A Next-Best-Action Specialist focuses on simpler, Next-Best-Action-related tasks, such as configuring new actions and treatments. They also support the QA, simulation, reporting, monitoring, and control of Next-Best-Actions.

As they advance in their role, Next-Best-Action Specialists usually continue their career path as Next-Best-Action Designers.

Knowledge areas

Check out the most important knowledge areas for a career as a Next-Best-Action Specialist.


Requirement analysis

Perform impact analysis on new requirements and translate simple requirements into strategies.


Hands-on Next-Best-Action configuration

Create new actions and treatments in Customer Decision Hub. Implement content and rules into existing Next-Best-Action strategies.


Support

Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.

 

Learning Essentials

Start your future as a Next-Best-Action Specialist: explore a curated list of resources to get you up and running in no time.

TRAINING

Learn what business problems Pega Customer Decision Hub can solve, how to use Next-Best-Action Designer, and how Pega's artificial intelligence delivers the right action during every customer interaction.

TRAINING

Learn how to use Next-Best-Action Designer and how to select the best action for each customer.

TRAINING

Learn to streamline processes using Pega 1:1 Operations Manager. See the standard portal and tools to support and manage changes to the business artifacts and rules.

Latest content

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trending topics for the Next-Best-Action Specialist role.

Training

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Videos
Pega 8.7 Update: What's New in Customer Decision Hub
Pega 8.7 Update: What's New in Customer Decision Hub
Video duration: 12:24

Pega 8.7 Update: What's New in Customer Decision Hub

Join Matt Nolan, Pega's Senior Director of Product Marketing, and Shoel Perelman, Vice President, 1:1 Customer Engagement, as they discuss all the new features of Customer Decision Hub 8.7. View…

Pega 8.6 Update: What's New in Customer Decision Hub
Pega 8.6 Update: What's New in Customer Decision Hub
Video duration: 11:46

Pega 8.6 Update: What's New in Customer Decision Hub

Join Matt Nolan, Pega's Senior Director of Product Marketing, and Shoel Perelman, Vice President, 1:1 Customer Engagement, as they discuss all the new features of Customer Decision Hub 8.6.

TechTalk Live: Optimizing Your 1:1 Engagement Program with Pega Customer Decision Hub 8.5
Tech Talk Live: Optimizing Your 1:1  Engagement Program with  Pega Customer Decision  Hub 8.5
Video duration: 1:04:18

TechTalk Live: Optimizing Your 1:1 Engagement Program with Pega Customer Decision Hub 8.5

In this TechTalk Live, we discuss how to optimize your 1:1 Engagement program with Pega Customer Decision Hub™ 8.5, showcasing how to identify under-served customers, create new next best actions,…

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