PEGA 1:1 OPERATIONS
Next-Best-Action Specialist
Hands-on Next-Best-Action expert
About the role
A Next-Best-Action Specialist focuses on simpler, Next-Best-Action-related tasks, such as configuring new actions and treatments. They also support the QA, simulation, reporting, monitoring, and control of Next-Best-Actions.
As they advance in their role, Next-Best-Action Specialists usually continue their career path as Next-Best-Action Designers.
As they advance in their role, Next-Best-Action Specialists usually continue their career path as Next-Best-Action Designers.
Knowledge areas
Check out the most important knowledge areas for a career as a Next-Best-Action Specialist.
Requirement analysis
Perform impact analysis on new requirements and translate simple requirements into strategies.
Hands-on Next-Best-Action configuration
Create new actions and treatments in Customer Decision Hub. Implement content and rules into existing Next-Best-Action strategies.
Support
Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
Learning Essentials
Start your future as a Next-Best-Action Specialist: explore a curated list of resources to get you up and running in no time.
MISSION
Pega Customer Decision Hub Foundation
Learn what business problems Pega Customer Decision Hub can solve, how to use Next-Best-Action Designer, and how Pega's artificial intelligence delivers the right action during every customer interaction.
MISSION
Cross-Sell on the Web
Learn how to use Next-Best-Action Designer and how to select the best action for each customer.
MISSION
Business Agility in 1:1 Customer Engagement
Learn to streamline processes using Pega 1:1 Operations Manager. See the standard portal and tools to support and manage changes to the business artifacts and rules.
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Pega 8.7 Update: What's New in Customer Decision Hub
