Troubleshooting the Context Dictionary
Use the following troubleshooting tips to help solve issues related to Context Dictionary configuration.
Issue: "No unlocked rulesets" error appears when saving the Context Dictionary
When saving the Context Dictionary configuration, you may receive an error that says No unlocked rulesets/versions found that are valid for this record. Unlock at least one ruleset/version that can contain records of this type. If unlocking a ruleset does not resolve the error, check that the contact policy rule CustomerContactPolicy is available only under the primary customer class of your Pega Customer Decision Hub implementation application:
- In the Dev Studio search field, search for the contact policy rule CustomerContactPolicy that is under the primary customer class of your Pega Customer Decision Hub implementation application.
- If the CustomerContactPolicy rule is available in any other ruleset apart from the one into which you want to save the Context Dictionary configuration, delete the rule manually.
- In App Studio, save the Context Dictionary configuration.