Pega Process Fabric
Weaving together business processes across all platforms
Process Fabric makes it easy to orchestrate, aggregate, and connect work from distributed business applications to streamline the customer experience and increase agility.
Process Fabric architecture
Process Fabric Hub
First, a centralized Process Fabric Hub allows you to unify tasks and assignments from multiple independent applications – giving your managers and employees a single touchpoint for worklists, assignments, and insights.
- Aggregate work lists for employees
- Gather insights for managers
- Get Next Work to identify key next tasks
- Manage applications via Portal for Configurators
Process Fabric Connectors
At the application level, new Process Fabric Connectors included in the Pega Platform make it easy to configure app-to-app relationships – like parent/child cases, event-driven API’s, and UX integrations. In addition, Pega’s DX API and Live data capabilities give you powerful integration and data virtualization capabilities for connecting your application to the rest of your enterprise.
- Create, open and list cases across systems via UI
- Perform actions over a remote case
- Create cases across systems via Microjourneys
- Get case updates via Microjourneys
The difference of Process Fabric
Today’s enterprise has tens or even hundreds of independent business applications in their IT landscapes. Traditional integration strategies can leave end-to-end processes sluggish, fractured, or siloed. A single customer journey inevitably cuts across any number of these independent applications, leaving space for:
- delays & friction as employees hop across multiple apps to get things done,
- data silos that hinder decision making and a consistent customer experience,
- duplication of work as siloed teams work on the same problem in multiple applications.
Pega Process Fabric introduces a dynamic layer of capabilities across applications that break down silos between applications without the need for custom-built integrations.
It brings work and actions together for employees in a single touchpoint in the Process Fabric Hub and provides simple, low-code app-to-app integration capabilities in the Pega Platform. At a high level, Pega Process Fabric facilitates:
- cross-application visibility,
- end-to-end process orchestration,
- dynamic application integration.
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The Pega Process Fabric Hub is a tool to connect and orchestrate work from multiple distributed applications. The Pega Process Fabric Hub includes the following functionalities:
A tool that collects assignments from remote registered applications that synchronize with the Pega Process Fabric Hub. The Interwoven Worklist creates a cumulative worklist that is unique to every user, as well as work queues that multiple users can share. The applications can synchronize assignment data with the Pega Process Fabric Hub in real time, to avoid duplicating work and ensure that the latest versions of the worklists and work queues are available. Applications can also re-synchronize any changes related to work queues and operator mappings, to provide updated and accurate workflow in your organization.
Pega Process Fabric Application Registry
A portal that lists all your applications registered with the Pega Process Fabric Hub. For active applications, you can view activity logs to analyze how the connection between your applications and the Pega Process Fabric Hub works. You can also manage the life cycle of your applications, for example, to stop synchronizing with applications that are temporarily out of use.
Pega Process Fabric Insights
A reporting tool that you use to generate data about the workflow in your registered applications. For example, you can view how many high priority open assignments are currently assigned to worklists and work queues in the Pega Process Fabric Hub.
Next Best Work
The Next best Work algorithm helps users prioritize work by prompting the assignments with the highest importance from a worklist and work queues that the user can access. The Next Best Work algorithm multiplies the urgency of an assignment by the weighting of the application that routes the assignment, and then returns work with the highest score. As a result, users can quickly and automatically pick up work that is currently the most urgent.
The Pega Process Fabric Hub supports the following types of personas:
Standard type of persona for any user with a PPF:Users access group. A user can open assignments from their worklist and work queues and use the Next Best Work algorithm to prompt work.
Managerial type of persona for users with a PPF:Managers access group. A manager can open assignments from their worklist and work queues, use the Next Best Work algorithm, and view reports in the Pega Process Fabric Insights.
Administrative type of persona for users with a PPF:Configurators access group. Administrators can register applications with the Pega Process Fabric Hub, manage application life cycles in the Pega Process Fabric Hub, and change weighting for applications to modify data for the Next Best Work algorithm. Users with the PPF:Configurators can open assignments and use the Next Best Work algorithm, similarly to other types of users.
You can register applications that you host on Pega Platform version 8.1 and later. You can also register applications that you host on the following deployments:
- On-premises Pega Platform deployments
- Deployments in Pega Cloud Services
- Pega Platform deployments on client-managed clouds
Pega Process Fabric Hub relies on case types and case assignments and fetches data about assignments that users complete as part of case processing. For Pega Platform applications, the Pega Process Fabric Hub does not support any other types of tasks, such as tasks that you create in Pulse, or in spaces.