Workforce intelligence that powers real productivity.
Introducing Pega Workforce Intelligence™, version 8.4.
This exciting release provides more in-depth insight into workflows, greater administrative capabilities, and enhanced security.
For a first look, see Introduction to Workforce Intelligence Release 8.4.
Pega Workforce Intelligence captures the actionable insights that you need to quantify and measure productivity and efficiency across your organization. You can measure employee productivity, understand how and when work is done, and identify opportunities to optimize productive work and overall efficiency.
Implement the system
The Pega Workforce Intelligence support team works with you to implement Workforce Intelligence in your organization. The following articles outline the steps for several of the implementation tasks.
Implement Pega Workforce Intelligence
Request a copy of Pega Robotic Automation Runtime
Set up a proxy server for Pega Workforce Intelligence
Create a Pega Workforce Intelligence master hierarchy file
Update Pega Workforce Intelligence hierarchy information
Administer the system
The Administration Guide is designed to provide Pega Workforce Intelligence administrators with the information that they need to implement and maintain Workforce Intelligence in their organization. This guide includes descriptions of the options that are available from the Administration tab and the tasks that you can perform. You must be assigned the administrator role to see this tab and perform these tasks.
This context-sensitive Help system is designed to provide information to Pega Workforce Intelligence users. This Help system includes information about concepts, discussions of the Dashboard, and the following tabs:
- Wait Time
Terms of service
For the most current terms of service, view the following resources.
Workforce Intelligence Agreement
Workforce Intelligence – Service Catalog
Workforce Intelligence – Maintenance Schedule
Workforce Intelligence – Service Level Agreement
Workforce Intelligence – Security Standards
Use Pega Workforce Intelligence to uncover blind spots and opportunities, which you can then leverage with Pega Robotic Automation to change how your work gets done.
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