Workforce Intelligence

Workforce intelligence that powers real productivity.

Introducing Pega Workforce Intelligence™, version 8.4.

This exciting release provides more in-depth insight into workflows, greater administrative capabilities, and enhanced security.

For a first look, see Introduction to Workforce Intelligence Release 8.4.

Get Started

Pega Workforce Intelligence captures the actionable insights that you need to quantify and measure productivity and efficiency across your organization. You can measure employee productivity, understand how and when work is done, and identify opportunities to optimize productive work and overall efficiency.

Overview   |  Workforce Intelligence Enablement Course   |  Robotic Automation and Intelligence   |   Release Notes

Workforce intelligence article index

Dig Deeper

Browse the information below to discover how optimize productive work and overall efficiency.

Implement the system

The Pega Workforce Intelligence support team works with you to implement Workforce Intelligence in your organization. The following articles outline the steps for several of the implementation tasks.

Implement Pega Workforce Intelligence
Request a copy of Pega Robotic Automation Runtime
Set up a proxy server for Pega Workforce Intelligence
Create a Pega Workforce Intelligence master hierarchy file
Update Pega Workforce Intelligence hierarchy information

Administer the system

The Administration Guide is designed to provide Pega Workforce Intelligence administrators with the information that they need to implement and maintain Workforce Intelligence in their organization. This guide includes descriptions of the options that are available from the Administration tab and the tasks that you can perform. You must be assigned the administrator role to see this tab and perform these tasks.

Pega Workforce Intelligence Administration Guide


This context-sensitive Help system is designed to provide information to Pega Workforce Intelligence users. This Help system includes information about concepts, discussions of the Dashboard, and the following tabs:

  • Summary
  • Timeline
  • Analysis
  • Opportunities
  • Wait Time
  • Administration

Pega Workforce Intelligence User Help

Build automations

Use Pega Workforce Intelligence to uncover blind spots and opportunities, which you can then leverage with Pega Robotic Automation to change how your work gets done.

Optimize how your work gets done 

Training and Support


Build and validate your skills

Find the training that works for you and invest in your success.

Visit Pega Academy


Get the help you need

Search support articles, community posts, and open support requests.

Visit Pega Support

Video Library

Watch the latest videos

Browse our growing video library and maximize your Pega investment.

Visit the Video Library