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Using segments in strategies


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Pega Customer Decision Hub Strategies can use Segments to filter results directly in the Strategy itself. To do this, add a Segment Filter shape to the Strategy canvas and configure its properties to reference a Segment you created. For more information about Segments, see Segments.

  1. To add a Segment Filter shape, in the Strategy canvas, right-click anywhere in the canvas, and then click Arbitration Segment Filter .

  2. Right-click the Segment Filter shape, and then click Properties.

  3. In the Segment Filter Properties window, in the Filter Condition Segment rule field, select a Segment which you want to use to filter Strategy results.

  4. Click Submit.

  5. Connect the Segment Filter shape to other shapes as appropriate. For example, the following Strategy uses Segment Filter shapes to provide data to a Decision Tree shape:

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