Skip to main content

Table of Contents

Using incoming email to train the text analytics models


Only available versions of this content are shown in the dropdown

You can enable the Record training data feature to record the data from incoming emails that helps in training the machine-learning text analytics models. These models further help in routing and automating the email processing. Customer service representatives can provide feedback to the recorded training data to make any correction if required, which helps in building the models using the accurate data.

  1. In the navigation pane of App Studio, click Channels.

  2. In the Current channel interfaces section, click the icon that represents your existing Email channel.

  3. To record the data from the received email for training purposes, on the Configuration tab, select the Record training data check box.

  4. Click Save.

After recording the data for the Email channel, you can use that recorded to train and build the machine-learning text analytics model. For more information about building models by using the training data, see Training the model for the Email channel.
Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us