Pega Knowledge Hotfixes
The following tables list required hotfixes for the Pega® Knowledge application. To request a hotfix, go to your account on My Support Portal. Click +Create and select Request Type > Existing Hotfix Request. Enter and verify the hotfix details and click Submit.
Import each type of hotfix in the listed order during the Pega Customer Service or Pega Knowledge installation or upgrade:
Apply Pega Platform hotfixes immediately after the Pega Platform installation or upgrade.
Apply Pega Knowledge hotfixes just after you complete the application bundle import.
To see hotfix installation details, see the readme that is included in the hotfix.
Pega Knowledge 7.4
Required Pega Knowledge 7.4 hotfixes.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.4 | HFix-52795 | Auto-generated tags are not included when searching the articles. |
Pega Knowledge 7.31
Required Pega Platform hotfixes for Pega Knowledge 7.31.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.3.1 | HFix-38813 | When you enter or select community post tags too quickly, the autocomplete function displayed in the user interface becomes unresponsive. |
Required Pega Knowledge 7.31 hotfixes.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.3.1 | HFix-40980 | The restriction in the PegaKMPortal ruleset should be removed to allow users to change rules in the PegaFW-KM-Data-HelpPortal class |
| HFix-42253 | When you edit a taxonomy category, the category icon (image) disappears when you update one of the other fields in that category. | |
| 7.3 | HFix-36372 | Support for the upgraded CK Editor (Rich Text Editor) version 4.7.1. |
Pega Knowledge 7.22
Required Pega Platform hotfixes for Pega Knowledge 7.22.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.2.2 | HFix-34848 | Words in the rich text editor are getting split rather than wrapping the entire word with the next line. |
Required Pega Knowledge 7.22 hotfixes.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.2.2 | HFix-32371 | This hotfix provides the solution for several issues in Pega Knowledge 7.22. |
| HFix-32476 | Changes are required to address the following issues:
| |
| HFix-33755 | The Dashboard preference should be setup for an access group, operator or workgroup; instead it is set to DEFAULT. | |
| HFix-33775 | The link shared in the correspondence template to open a post in the community portal is not working properly. | |
| HFix-35239 | Users in the interaction portal receive duplicate tag search result on Knowledge Management article. | |
| HFix-35661 | Search functionality does not work as expected (clicking on the search results link does not open the target article). | |
| HFix-35932 | Users are unable to launch the URL directly from the recently published articles or the Top Rated Article gadget. | |
| HFix-36121 | Pega Knowledge users are unable to create a new application because the New Application Wizard points to an older application version. | |
| HFix-36371 | Support for the upgraded CK Editor (Rich Text Editor) version 4.7.1. | |
| Hfix-36774 | Templates containing a large number of characters are not presented to users who are creating new content from templates. | |
| Hfix-37066 | Dropdowns that are sourced using a Report Definition and enabled with pagination only show results from the first page of the Report Definition. | |
| Hfix-37069 | The pyLabel Property, which contains the article title, displays the default title -'Knowledge Content' - after you specify and save an article title. |
Pega Knowledge 7.21
Required Pega Knowledge 7.22 hotfixes.
| Pega Platform Version | Hotfix Number | Observed Behavior |
|---|---|---|
| 7.2.1 | HFix-36947 | Support for the upgraded CK Editor (Rich Text Editor) version 4.7.1. |