Pega Customer Service 7.4 Implementation Guide Roles Solutions Engineer System Administrator System Architect Solutions Consulting Manager Solutions Consultant Senior Business Architect Senior System Architect UAP Student UI/UX Specialist Scrum Master Sales Manager Decisioning Consultant Engagement Leader Customer Service Representative Customer Service Architect Business Architect Business User Lead Business Architect Lead System Architect Robotics System Architect Sales Consultant Project Manager Product Owner Marketing Consultant Practice Leader Account Executive Pega Customer Service Pega Customer Service 7.4