INC-139018 · Issue 587715
Rules updated to handle Outlook change that displayed multiple/duplicate email responses
Resolved in Pega Version 8.5.1
In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.