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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A15710 · Issue 232090

Additional logging added to diagnose stale thread errors

Resolved in Pega Version 7.2.1

In order to better diagnose issues with stale threads, loggers have been added to the ThreadData class to capture and print any stack trace which is causing the thread to be cleared or destroyed. These loggers will only be printed whenever a stale thread error is thrown in order to maximize log space.

SR-A15866 · Issue 242715

Corrected email decryption and handling

Resolved in Pega Version 7.2.1

When handling encrypted email, the system was decrypting the email body but then attaching it to the work object with file type .p7m and the subject line was copied to the pyInboundEmail.pyBody property. This was cause by a logic flaw, and has been fixed.

SR-A15923 · Issue 230798

Performance improvements for delete ruleform

Resolved in Pega Version 7.2.1

Slow performance was seen after clicking the delete button on a ruleform in installations with very large ruleset lists. Performance has been improved by removing unnecessary calls to the GetAppRulesets activity.

SR-A15924 · Issue 233877

Fixed Dashboard template error in portal

Resolved in Pega Version 7.2.1

A dashboard template null was appearing after performing certain actions on customized case manger tree grid sections, and the Portal became non-workable with the error message "The Dashboard Template" has not been specified. This was found to be a handling issue with the threads and the clipboard that resulted in inconsistent AutoPopulate State across TabThreads, and has been fixed.

SR-A16012 · Issue 231256

Localization added for locking messages

Resolved in Pega Version 7.2.1

Localization has been added for locking-related messages in LockInfoAdvanced to facilitate translating messages such as "This case is locked by your operator in another PRPC session. Choosing the End other session to release lock option will log out your other PRPC session in order to release the lock. This option may not be effective immediately."

SR-A16058 · Issue 241525

Cookie handling updated for Silverlight Merged Word doc creation

Resolved in Pega Version 7.2.1

When trying to create a Merged Word Document using Silverlight based implementation, the Word session started but then generated the error "Failure to reattach server session" and the merge process did not occur. This was an issue where the HTTP requests sent from Silverlight WordMerge control did not contain all of the expected cookies if the cookies contained the equal (=) sign in them. The cookie parsing logic has been fixed to support cookies whose value contains equals (=) sign, and additional diagnostics have been added in the form of Cookies.xml. This file contains the list of cookies parsed from the cookie string retrieved from InternetGetCookieEx. SL adds these cookies to the HttpWebRequest object while making calls to Pega. This file gets created in the session folder (SLWord_*) in the temp directory.

SR-A16144 · Issue 238899

WAS XML parsing performance improved

Resolved in Pega Version 7.2.1

Thread contention in WAS was causing performance issues with the Parse XML execution when configured with substitutions. The hashmap has been updated to handle null substitutions.

SR-A16148 · Issue 231915

Support for value list and value group editing/deletion added

Resolved in Pega Version 7.2.1

Trying to update a valuelist using the clipboard generated an error during the processing after clicking on save due to the processing of finding the page value coupled to the valuelist within the activity UpdatePageFromCLipboardInMultiThreadedContext (step1). Support has been added for value list and value group editing/deletion to correct this.

SR-A16256 · Issue 231874

Exception recovery added to PegaAESRemote

Resolved in Pega Version 7.2.1

The presence of a bad or missing data-admin-db-table was causing an exception and exit when the PegaAESRemote agent sent data to PDC or AES to support analysis. The code has now been updated to handle the exception and continue to build the XML and send it across to PDC/AES.

SR-A16333 · Issue 232083

Added missing quotes for changetrack_updatefield values

Resolved in Pega Version 7.2.1

The From and To entries coupled to the field value changetrack_update were missing the necessary quotes for the Change events. This omission has been fixed.

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