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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-170135 · Issue 652524

Rich HTML handling added for outbound email

Resolved in Pega Version 8.6.1

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-173193 · Issue 660937

Resolved exception from isArchived

Resolved in Pega Version 8.6.1

After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.

INC-174475 · Issue 650108

Removed unnecessary commit in pyGetAttachmentsByCids

Resolved in Pega Version 8.6.1

Attempting to reply to inbound emails generated the error "This action is not allowed as it is outside the current transaction". Investigation showed a commit was occurring for pygetattachmentsbycids even when there was no change in attachment, and this interfered with the subsequent transactions and resulted in the Transaction id mismatch issue. To resolve this, the commit has been removed and the system has been updated to save only when needed for backwards compatibility.

INC-179722 · Issue 659282

Added handling for legacy HTML formatting in Email Manager Bot

Resolved in Pega Version 8.6.1

When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.

INC-151293 · Issue 630347

Out of memory condition resolved for BIX extraction

Resolved in Pega Version 8.6.1

A node was going down automatically during execution of a BIX Extract rule when working with old objects. Investigation showed this was related to an out of memory error: the work object had nested page lists, and when one of the page lists contained a propertylist which contained more records, the system was trying to add entries to the LinkedList if any properties were missing the reference during extraction. Because LinkedList allowed duplicates, it filled with enough errors to cause the out of memory condition. To resolve this, LinkedList has been replaced with LinkedHasSet, which does not allow duplicates.

INC-160190 · Issue 658126

Logic updated to allow page property and declare index with the same name

Resolved in Pega Version 8.6.1

A Property which was in a page list which in turn was embedded in a Page was not visible in the Report Browser. This was traced to the two properties sharing the same name, and was caused by a check which ensured only entries with unique names were added. In order to support this configuration, logic has been added to pzAddPropListForClass_TreeGrid such that if a page property and declare index share the same name, they are both added to the tree grid.

INC-160608 · Issue 648636

Added handling for missing deleted/report shortcut for drilldown

Resolved in Pega Version 8.6.1

Whenever “Report Details” for a drilldown report without category was clicked, a Flow Action Error was generated. This was due to a missing Report shortcut normally stored in the Report Definition, and has been resolved by modifying pzPreProcessReportDetails to handle the edge case of a shortcut not present/deleted for a drill-down report.

INC-162649 · Issue 639398

DSS added for handling missing attachments

Resolved in Pega Version 8.6.1

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors: - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

INC-166120 · Issue 657057

Parameter added to prevent name localization in Dev Studio Reports

Resolved in Pega Version 8.6.1

Running the DataTableEditorReport against a customer table translated names that matched localized values, such as "Mr. Block" became "Mr. Sperren" when the locale was set to de_DE even though the property was marked as "Do not localize" in UI Controls in the report definition filter. To resolve this, the parameter 'pyskiplocalization' has been added for use in the RRFilters_logic and while displaying the select Values popup.

INC-168203 · Issue 641337

Improved performance for data flow runs

Resolved in Pega Version 8.6.1

Nodes were intermittently going into safe mode after a service registry heartbeat failure. Investigation found that some of the activities were performing an Obj-Browse that invoked report definition logic to call the database classmap. This has been resolved by modifying the implementation for the initialization and caching of list of classes in a table.

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