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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-162649 · Issue 639397

DSS added for handling missing attachments

Resolved in Pega Version 8.3.6

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors:- Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior - Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

INC-162968 · Issue 632476

Extra text seen in edit removed from Report Browser

Resolved in Pega Version 8.3.6

Extra Text reading 'BBBBBC' was appearing when editing Reports within Report Browser. This was due to extraneous test text input present within 'RRDataListHeader' HTML Rule, and this has now been removed.

INC-163160 · Issue 631476

Updated filter logic for filtering on a DateTime column

Resolved in Pega Version 8.3.6

When a class join was used in a report definition, the error "The Filter Logic used in the report is invalid" appeared while filtering rows of a report definition results on a DateTime column. This was a missed use case, and has been resolved by modifying pzGridSortPaginate to convert the data type value into the proper casing.

INC-169055 · Issue 646670

Performance improvements for database queries and archiving

Resolved in Pega Version 8.3.6

In order to improve the performance of database queries, repetitive unnecessary database calls have been removed, archival queries have been simplified, and diagnostic metrics were added. Optional batch requestors have been added to all archival services with their own DSS settings to allow processing more cases in parallel. It is recommended to create 2 additional indexes to help with the archival process. The indexes will be on:pegadata.pr_metadata (pyisparent, pyobjclass, pyarchivestatus) INCLUDE (pyinskey); pegadata.pr_metadata (pyisparent, pyarchivestatus) INCLUDE (pyinskey);

SR-D91660 · Issue 555722

Updated document ID handling for deleting indexes

Resolved in Pega Version 8.3.6

When trying to delete a document for index name "work*", intermittent errors were seen indicating an invalid index name or index does not exist value. This has been resolved by updating the handling for delete by ID.

INC-155276 · Issue 622816

Null check added for step page

Resolved in Pega Version 8.3.6

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-156647 · Issue 626293

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.3.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

SR-69015 · Issue 619995

Unescaping characters implemented for expressions

Resolved in Pega Version 8.3.6, Resolved in Pega Version 8.4.4, Resolved in Pega Version 8.5.3, Resolved in Pega Version 8.6

An issue where expression builder statements were evaluated differently at runtime than at testing has been resolved. Pega Platform expressions with String literals(that is, sequences of characters enclosed in quotation marks) now unescape characters in strategy shapes such as Set Property or Filter.

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