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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D26223 · Issue 502751

Corrected viewing of sorted drill-down spreadsheet-style summary reports

Resolved in Pega Version 8.2.4

When using a report with a summarized column and the 'Do not display group headings' grouping option checked, drill down was not working when the report was primarily sorted by default on any column other than the first one. This manifested as either no results returned by the drill down report or an error message related to invalid filter values. This was traced to the unique column ordering logic for non-spreadsheet-style summary reports being applied to the drilldown of spreadsheet-style summary reports due to the logic for creating the drilldown filters using the != operator to compare the spreadsheet flag string to the string constant "true". This previously worked as expected because this string was interned in the engine, but these string internments have since been removed. To correct this, pzPopulateReport has been updated to appropriately recognize spreadhseet-style summary reports as they used to.

SR-D33135 · Issue 502274

Handling added for newline in a cell exported to Excel

Resolved in Pega Version 8.2.4

It was reported that new lines (br) were not displayed in exported Excel even after adding the control format with style tag <br style="mso-data-placement:same-cell;" />. This was due to a missed use case when Export to Excel was revised; as a necessity, the new Export to Excel does not support HTML as the old one did, and handling for line breaks in a cell was missed in this implementation. To correct this, wrapping has been enabled on AutoGenReportUIField and NonAutoGenReportUIField and ReportUIUtils.stripHtmlFromValue() has been updated to convert tags to line breaks.

SR-D33832 · Issue 503957

Configurability added to SLA Timeliness to allow either 0 or NULL for Unqualified records

Resolved in Pega Version 8.2.4

When using a Report Definition where the count (aggregate function) was used for both the WithinSLA and Past Deadline columns, the correct value was not getting displayed. The correct value was displayed when the sum function was used instead of the count function, but clicking 'value' returned all values despite what value was displayed on the screen. This was a behavior change related to performing a drill down action on a report definition. As per the older behavior, drill down relies on a specific value (NULL) to determine whether a record is a candidate to be shown in the drill down report. From 7.2.1 forward, drilldown relies on value 0 instead of NULL to make the average summarize function work properly, which led to a change in behavior when used with other summarize functions like sum and count. To resolve this, SLA Timeliness related RAFs have been modified to conditionally return either 0 or NULL for Unqualified records based on a DASS config.

SR-D36372 · Issue 504746

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.2.4

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D37943 · Issue 505735

Corrected Export to Excel after adding custom DateTime field

Resolved in Pega Version 8.2.4

An issue with exporting report definition results to Excel after adding a custom date field column through the edit report option of the report in report viewer was traced to the processing of the controls backing a cell in a report when exporting to Excel. For controls like "Date Only" DateTime (non-autogenerated) control, the code was not returning a string the way it should. To resolve this, NonAutoReportUIField has been updated to always treat all Non-auto Controls as strings.

SR-D37115 · Issue 515838

Onclick handler updated to resolve RD UI issue

Resolved in Pega Version 8.3.2

After modifying the function logic in Report Definition, reopening it in the configuration modal dialogue displayed the function multiple times and it was not possible to open/edit the function. This issue was cosmetic and related to the UI representation of functions: the underlying clipboard page had the correct details regarding the custom logic and functioned as expected. Investigation showed the UI error was related to the onclick handler, and this has been resolved so the system correctly removes the onclick handler when required.

SR-D42095 · Issue 516669

Added validation function to 'apply filters' to handle custom filtering

Resolved in Pega Version 8.3.2

A custom filter section with the "Display custom section inline" checkbox checked and required input fields was not firing validation if the input fields were empty. Switching the focus away from the filter section caused validation to appear saying the filter could not be blank, but "Apply filters" (which is missing validation) was still clickable and the report updated. This has been resolved by adding a validateInput function to the "Apply filters" button of the pega_report_events file.

SR-D48173 · Issue 515338

Resolved hang caused by cancelling report calculation

Resolved in Pega Version 8.3.2

When dragging a calculation into the report editor filter area, clicking X on the cancel modal that appeared caused a JavaScript exception to occur. This exception later prevented the ability to click the "done editing" button on the report. This has been resolved by modifying the pzpega_report_rafpopup.sj -- doRefresh API to pass the correct argument to reload the section API.

SR-D48442 · Issue 514045

ExportMode parameter sent to resolve duplicate rows in Export to Excel

Resolved in Pega Version 8.3.2

On performing Export to Excel for a report definition, duplicate rows were being exported for a column which had a TextAreaWithExpandSmall UI Control. Investigation showed that this control was looking for the exportmode parameter, which was not being sent. This parameter is now being sent.

SR-D50787 · Issue 520483

Excel time values will default to server datetime if operator time zone is null

Resolved in Pega Version 8.3.2

After upgrade, a scheduled report that contained a column using pxDateTime that was supposed to use EST instead used GMT when run and exported to Excel. This has been resolved with an update that will default to using the time zone of the server If the time zone of the operator is empty or null.

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