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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-232079 · Issue 741121

Clipboard page instance resolution simplified

Resolved in Pega Version 8.8

Previous work related to removing duplicate clipboard page creation from the pyInstanceInfoForUpdate list in order to resolve out of memory issues has been further updated to address a missed use case. While finding a matching instance with same className during instance list resolution, fault logic was leading to the same java object instance being updated N times and added N times to a linked list. This caused unnecessary complexity and has been resolved by removing the matching instance logic and instead creating items for each entry individually.

INC-232137 · Issue 734414

Improved handling for thread resolution issues

Resolved in Pega Version 8.8

Queue Processor/Dataflow was moving to STOPPED state due to failed records in its execution. Investigation showed there was a minor logic issue in the queue processor activity which allowed the Page-Remove step to be called even before the pages were actually created, and this has been resolved by improving the recovery from a cleared ThreadContainer which might cause thread resolution issues.

INC-234016 · Issue 738327

Improved handling for thread resolution issues

Resolved in Pega Version 8.8

Queue Processor/Dataflow was moving to STOPPED state due to failed records in its execution. Investigation showed there was a minor logic issue in the queue processor activity which allowed the Page-Remove step to be called even before the pages were actually created, and this has been resolved by improving the recovery from a cleared ThreadContainer which might cause thread resolution issues.

INC-234134 · Issue 742477

Connection list API call will be skipped when not configured

Resolved in Pega Version 8.8

An exception was appearing as part of Robotic Desktop Automation (RDA) flow whenever message service host was not configured. This has been resolved by skipping the connection list API call when the message service host is not configured. A specific Pega log and console log messages have also been added.

INC-136264 · Issue 582472

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.5.1

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587715

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.5.1

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

SR-D85563 · Issue 551684

Dependencies of module.xml documentation update

Resolved in Pega Version 8.5.1

Documentation has been updated to include specifics about adding a dependency in Microsoft JDBC Driver 6.0., under dependencies of module.xml.

SR-D88570 · Issue 550104

Cleanup script topic moved to Post-Upgrade steps in deployment documentation

Resolved in Pega Version 8.5.1

The deployment guides have been updated to indicate that the cleanup script should only be run after the upgrade has been completed, as well as clarifying that this is only required if the clean up scripts have never been run previously.

INC-130304 · Issue 567923

Retry logic added for downloading upgraded rules

Resolved in Pega Version 8.5.1

A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.

SR-D87188 · Issue 551350

Mentioned user in Pulse correctly converted to hyperlink

Resolved in Pega Version 8.5

In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.

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