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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D81673 · Issue 546397

ClipboardToJSON Serializer enhanced

Resolved in Pega Version 8.4.1

After creating a JSON data transform with the top level structure set to Object and a step that mapped a Pagelist in clipboard to an Array of Objects in JSON, calling the data transform in Serialize mode resulted in a JSON mapping exception. This was a missed usecase for using the JSON serializer with nested pagelists in page, and has been resolved by adding pagegroup support for data transform serialization and skipping pagegroup serialization when automapped.

SR-D82490 · Issue 547366

Invoke Connect-SAP method of IDoc type repaired

Resolved in Pega Version 8.4.1

Attempting to implement SAP connection via IDoc type connector failed and an empty error message was shown. This has been resolved with modifications to the SAP Connector functionality.

SR-D85699 · Issue 548664

DASS given for overriding boolean transformation to true/false

Resolved in Pega Version 8.4.1

In order to ensure greater backwards compatibility, support has been added for not converting boolean values in the DOM-based Parse XML assembler based on the DASS as below :Pega-IntegrationEngine • ParseXML/DOM/DoNotConvertBooleanValues This will maintain values as 0/1 and override the default of transforming them to true/false which was enabled as of v8.3.

SR-D87870 · Issue 548774

Resolved putting JMS Message through JMS Listener interface

Resolved in Pega Version 8.4.1

When using MS Listener integrated into Pega running on WebSphere Liberty, the listener was running correctly and able to consume JMS Messages. The JMS Listener ruleform provided options to browse and put JMS messages. However, when attempting to put a message into the destination queue, an error occurred. Investigation showed that if the resource lookup was using 'Resource references' on JMS Listener, the naming context was initialized with a null hashtable. This has been corrected by modifying AddJMSMessage and GenericViewJMSMessage to initialize the naming context with the default constructor RefreshJMSMessages to set JNDIServerName and pass the current parameter page when calling GenericViewJMSMessage.

SR-D88376 · Issue 548336

SQL query handling added for case-sensitive DBs

Resolved in Pega Version 8.4.1

An Email Listener in RUNNING state was not picking up the emails as expected. This was traced to the column names (pr_log_service_email) being defined in lower case for native SQL queries: since MS SQL server db is case sensitive, it was not able to detect these column names and therefore failed to save the message stub. This has been resolved by adding the necessary handling.

SR-D88997 · Issue 548897

Improved accessibility for labels and instructions

Resolved in Pega Version 8.4.1

In order to improve accessibility, a label has been added to the delegation filter input and a search input box has been added to pzRecordsEditorWrapper along with the ability to use the 'Cell read-write classes' option to hide it in the UI.

SR-D54120 · Issue 542260

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D54120 · Issue 541353

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D63638 · Issue 544018

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.4.1

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D75636 · Issue 549349

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

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