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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D18120 · Issue 496424

JMS push notification made more robust

Resolved in Pega Version 8.4

After creating a JMS Service to call pySendPushNotification from an activity, running it using User Context worked as expected but selecting initialize Service Context resulted in the Push notification silently failing in the context of JMS service. The JMS is used as a communication medium between legacy and Pega solutions. When the message arrives, Pega creates a new case and sends a push notification to the user, who has only 2 minutes to accept the case. Because of the urgency of timeliness in this situation, the push is sent directly from the context of the service rather than expend 30 seconds for agent processing. However, because the application was not always available to the pySendPushNotification activity (and further to API call), the push failed. In order to avoid this condition, the system has been modified to use the more widely available pxThread instead of Application when possible.

SR-D24187 · Issue 506128

Catch block added to handle invalid FindAndUpdateElement clipboard data

Resolved in Pega Version 8.4

An exception was generated relating to "Unable to passivate page on thread '<savedwork>' . The following items were not serializable: [Property not serializable: "Declare_pyDisplay.pyDisplay(InteractionPortal).pyUIElements(3).pyParameters.activityParamPage" Class: "com.pega.pegarules.pub.runtime.ParameterPage." This was traced to invalid data in the clipboard, and has been resolved with the addition of a catch block in pzFindAndUpdateElement Rule-Utility-Function which will put an empty string in the clipboard whenever there is an invalid value in the 'Declare_pyDisplay.pyDisplay().pyUIElements().pyParameters' clipboard page.

SR-D24261 · Issue 492559

Updated retry for context registraton

Resolved in Pega Version 8.4

The system was intermittently hanging after importing zipped files. Investigation showed that Batch threads were becoming stuck in AuthorizationContextManagerImpl.setSpecializations() due to a 'while' loop in setSpecializations that was seeking to register the new context. To resolve this, logic has been added which will try to register up to 10 times. If for any reason it can't register, the system will just return the unregister LAC. The check before deregister has also been enhanced and now will only deregister if the new context and the current context are different. It will not call register if the current context and the new context are the same.

SR-D25163 · Issue 504612

Improved query efficiency for bulk processing

Resolved in Pega Version 8.4

Spikes were observed in Library Cache usage. These were traced to queries that originated from Agent 'AgentBulkProcessing' and the activity 'PzAgentBulProcessing' that used "like" and "as", which were not performance efficient in a large-scale installation. The queries in the CheckBulkProcessQueue activity have now been updated to improve performance.

SR-D28985 · Issue 498017

Improvements made to Excel data import handling for decision tables

Resolved in Pega Version 8.4

On importing an Excel file into a decision table, the values modified in Excel were getting updated even though the rule was checked in after the import. Investigation showed that the API which handled converting the imported Excel file for use on the clipboard was defaulting to save actions if the rule was not checked out or in private edit before the import. In order to prevent future issues, the following changes have been made in this area: The "Import" button will be enabled only after clicking on checkout button, and discarding the checkout will also discard any imported values. When checkout for the rule set is disabled, only the save option will be displayed on the decision table. When the import button is visible and enabled, imported values will not be preserved if Actions -> Refresh is used before saving. When rulesets are disabled, the decision table can only be private edited and at that time the save and import buttons will be visible. When private edit is visible, the import button will be in a disabled state.

SR-D28996 · Issue 520717

External Mappings set for History Rule tab of class display

Resolved in Pega Version 8.4

After creating a class rule with external mapping columns and saving the rule, attempting to restore the previous saved snapshot from the full history of the class rule resulted in the external mapping tab being displayed with empty rows. This was traced to "External mappings" not being set when displaying the History Rule, and has been resolved by adding a call to RULE-OBJ-CLASS!OPENDEFAULTS to set the mapping properties.

SR-D33214 · Issue 514024

Added safeURL encoding for Japanese characters in attached filenames

Resolved in Pega Version 8.4

It was not possible to preview a Japanese-titled PDF file attached on a work object. Investigation showed that in case of Japanese characters, file names were not being correctly encoded during the fetch request when JBoss was used. The retrieval worked correctly under Tomcat. In order to ensure consistent encoding, the safeURL API will be used for constructing the URL and for the activities DisplayAttachFile and pzDownloadFromRepository which add the ContentDisposition header.

SR-D33359 · Issue 505774

SelectAll properly applied to only the page selected

Resolved in Pega Version 8.4

In repeating grid, applying SelectAll on one page resulted in it being applied to the next page as well even though all records in the other page were not selected. Investigation showed that on change, the 'when' condition added to refresh the list was always false. To resolve this, the condition in section pzBulkProcessingCheckbox which refreshes the list once the checkbox is changed has been removed.

SR-D36636 · Issue 503462

Check added to resolve WrongModeException in Work-.Reassign

Resolved in Pega Version 8.4

An agent was failing due to a WrongModeException specific to the out-of-the-box activity "Work-.Reassign". Investigation showed that in the activity "Work-.Reassign" step no 15, there was an assumption that if the property pxFlow existed then newAssignPage.pxFlowName must also exist: if it didn't, invalid pages were created in pyWorkpage.pxflow. To resolve this, a check for the existence of newAssignPage.pxFlowName has been added.

SR-D38306 · Issue 507992

Deleted operator details stored in history table

Resolved in Pega Version 8.4

Pegaunit automation has been added for the pxAddHistoryToTempObject activity to allow the retrieval of detailed operator records in the pr_history_data table.

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