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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D84880 · Issue 546888

Null check added to resolve addmapcasetomap error

Resolved in Pega Version 8.3.3

Using a createcase flow shape to create child cases by looping on a page list on the parent case resulted in pzaddmapcasetomap throwing an exception related to the activity pzLoadCaseHierarchyWrapper in step 5. This was traced to a page being removed after the list of pages was received in findPageByHandle, and has been resolved by adding a null check.

SR-D71145 · Issue 536368

PropertySet will iterate over changeList map copy to resolve CME

Resolved in Pega Version 8.3.3

An empty menu was seen intermittently when handling incoming email, and a ConcurrentModificationException error was logged. Investigation showed that a step scope changeList map used in the handleChaining method was sometimes modified by another process while the first one was iterating over it. To resolve this, PropertySet will receive copies of the change list map from clipboard pages instead of the original map.

SR-D81911 · Issue 553093

Reference property copying updated

Resolved in Pega Version 8.3.3

An error appeared on screen when performing the local action "NonProceed case" after upgrading. This was traced to the way copying reference properties was handled as part of pxDeleteAssignmentsForWork, and has been corrected.

SR-D85653 · Issue 548599

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D90051 · Issue 549492

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Google Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Google Chrome Versions greater than 70 and was caused by Google Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.8.4.1: 546596

SR-D90505 · Issue 550989

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.3.3

After running Tracer while using Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Chrome Versions greater than 70 and was caused by Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

SR-D64570 · Issue 546713

Resolved Thread deadlocks during RAP imports and MT rule loading

Resolved in Pega Version 8.3.3

When using a time-intensive large query to build a cache to hold complex property references, multiple threads on a single tenant executed this query in a sequential manner and thread locking problems were seen. To resolve this, an update has been made so that for the same tenant, only one thread will run the query. All other threads waiting to acquire the lock will not execute the same db query but will instead make use of the result fetched by the first thread. In addition, a prconfig has been added to control the loading of tenant-specific declarative rules: by default, declaratives/ignoretenantspecificdeclaratives will be set to false and all declarative rules will be loaded. When the config is enabled in a multi-tenant environment, the loading of the tenant-specific declarative rules will not happen and only the declarative rules which are shared will be loaded. In Non-MT environments, this configuration will not have any effect.

SR-D88490 · Issue 548185

SQL query performance improvement

Resolved in Pega Version 8.3.3

An SQL query was running sequential table scans with UPPER keyword while also doing an index scan without UPPER, causing performance issues. The query was used when there was a conflict of a Page property pointing to different Page in the hierarchy of class while creating a dedicated Index, and used the Upper function for a filter condition on pyClassName and pyPropertyMode. In the Database the value will be in MixedCase and the code will pass it as mixed case, so the Upper function has been removed from the query to utilize the index scan for filter condition and improve the query performance.

SR-D40785 · Issue 515098

WorkPageName preserved during passivation so attachments are correctly tracked

Resolved in Pega Version 8.3.3

When a work object was left open but inactive for a period, using the delete button in the pyAttachFieldRequired section caused the deletion of the Attachment Links for the 500 most recent attachments in the system with the same value for the AttachmentFieldName, regardless of which work object they were attached to. This was due to the delete attachments activity being executed with missing parameters: since data page loading was disabled and read-only data pages are not passivated, the value for the autopopulate property 'WorkPageName' was passed as empty. This has been resolved.

SR-D81496 · Issue 547168

Data Social tag class FTS index query improvements

Resolved in Pega Version 8.3.3

A query intended to select from the link tag table to see if any cases were linked to the tag in question and then index the tag change was causing performance issues. Investigation showed that checking tag associations during FTS indexing fetched all matching rows from the table even though one was sufficient. To resolve this, the query will be created with max result count = 1, fetching up to 2 rows from the table.

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