SR-A12980 · Issue 227344
Added dropdown to select applications for new requirements
Resolved in Pega Version 7.2.1
A dropdown has been added to the Requirements screen to display the existing applications for the current user when creating new requirements.
SR-A20072 · Issue 238701
Portal markup in PDF resolved
Resolved in Pega Version 7.2.1
When using the Google Chrome browser, the portal harness markup was being included in PDFs generated from the user portal due to the frameless dynamic container. This has been corrected.
SR-A20094 · Issue 238591
Localization handling updated for High Level Overview documents generated in Word
Resolved in Pega Version 7.2.1
In a localized environment, High Level Overview documents generated in Word included some garbled characters if there were images or attachments in between the content of sections. The localization code has been updated to properly handle this format.
SR-A20183 · Issue 238612
Localization handling updated for High Level Overview documents generated in Word
Resolved in Pega Version 7.2.1
In a localized environment, High Level Overview documents generated in Word included some garbled characters if there were images or attachments in between the content of sections. The localization code has been updated to properly handle this format.
SR-A21569 · Issue 242079
Corrected persistence of deleted requirements links with multiple actors
Resolved in Pega Version 7.2.1
When checking in a specification with more than one actor specified on it, deleted requirement links re-appeared after the rule was closed and re-opened. This was due to an unnecessary section refresh, which has been removed.
INC-139018 · Issue 587716
Rules updated to handle Outlook change that displayed multiple/duplicate email responses
Resolved in Pega Version 8.6
In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.
INC-142930 · Issue 600768
Email history will be stripped from case replies
Resolved in Pega Version 8.6
When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.
INC-143320 · Issue 602280
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.6
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-146544 · Issue 604494
Updated handling for unexpected character set in non-UTF-8 email
Resolved in Pega Version 8.6
After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.
INC-150367 · Issue 606029
Double quotes escaped in entity mapping
Resolved in Pega Version 8.6
A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.