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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D76291 · Issue 547843

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.4.1

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D79113 · Issue 543723

Updated DisplayAttachment to handle SIngleClick download from Case Worker portal

Resolved in Pega Version 8.4.1

On using the script "pega.ui.HarnessActions.doAttachmentSingleClick" in the Worker portal to download attachments displayed within a screen flow, the entire application was hanging and no action was invoked even on clicking the Continue or Finish buttons of the screen flow. Whenever an attachment is downloaded using the script function pega.ui.HarnessActions.doAttachmentSingleClick() , an iframe is used and changetracker is called to communicate data between different iframes. However, the case worker portal is a single thread model while the manager and admin portals are multi threaded, which resulted in changetracker freezing on the worker portal. To resolve this, the DisplayAttachment HTML rule has been updated to build the necessary changeTrackerMap for the worker portal.

SR-D84480 · Issue 546189

FilterHistory decision tree used for audit log status

Resolved in Pega Version 8.4.1

Attempting to use the “FilterHistory” decision tree in the work class to return value “false” for “pyCloseOpenAssignmentsOnResolution” to hide the “pyCloseOpenAssignmentsOnResolution” field value (“Unfinished assignments were cleaned up by the system after the completion.. ”) from history was not working as expected, and still returned the audit message. This was due to the system setting this AuditNote parameter within the “pzProcessResolutionStage” activity, where Param.UpdateHistory was set to true always. In order to support more flexibility, the Param.updateHistory paramter in step3 of the pzProcessResolutionStage activity will be set based on the FilterHistory decision tree. When set to false in FilterHistory decision tree, pyCloseOpenAssignmentsOnResolution will be set as false and audit will not be logged.

SR-D84754 · Issue 548165

Resolved erroneous problem assignment error

Resolved in Pega Version 8.4.1

If a user processed a work item while the SLA agent was also attempting to process it, it sometimes resulted in an assignment with the error: "Error: Flow Not At Task." In this scenario, an error message was displayed stating that "Assignment already completed" even though the assignment was not yet finished, causing confusion. Investigation showed that in cases where the success indicator was -28, the assignment was marked as problem assignment even though it was processed. To resolve this, the system has been updated to skip marking the assignment as a problem when the success indicator is -28.

SR-D88141 · Issue 550010

TemplateButton field correctly set read-only

Resolved in Pega Version 8.4.1

When a control was added to a section using the DX API, a pyTemplateButton field was added to the XML definition of the section with read-only set to 'false'. This has been corrected so the pyTemplate Button field does not allow input.

SR-D63307 · Issue 542771

Unneeded class name filter removed from GetRelevantPropertiesForDataType

Resolved in Pega Version 8.4.1

Given one class with a set of properties and another class inherited from the first class containing a relevant records set for class 2, then a new harness did not show the base class fields. Investigation showed that the fields present in the parent class and marked relevant in the case were not being fetched due to pzGetRelevantPropertiesForDataType having a class name filter along with filter by rule resolution. To resolve this, the class name filter has been removed as it is not required due to the report already filtering by rule resolution and relevant class through a join.

SR-D71475 · Issue 538722

Check added to apply values of newAssignPage.pxFormName

Resolved in Pega Version 8.4.1

After upgrade, trying to open existing assignments resulted in a different harness being opened. This was traced to changes in how the property newAssignPage.pxFormName was used, and has been resolved by checking whether the harnesspurpose is dynamic before setting the pxFormName. If formname is already present, the system will proceed with picking the harness from the shape.

SR-D72141 · Issue 542664

Approved flow rule image unlocked

Resolved in Pega Version 8.4.1

When the Approval Required check box was enabled for rulesets (i.e another person with access to this work queue should approve changes to the rules), a rule which was approved was unlocked and moved back to the original ruleset as expected, but the binary image associated with the flow rule remained locked and any other user other than the one who previously checked in the rule was denied access with a "check out failed" error. This locking error has been resolved by modifying the Rule-Obj-Flow!CleanUp activity to set Param.IgnoreInstanceLockedBy = true.

SR-D90544 · Issue 550808

Corrected row focus for deleting in App Studio case model

Resolved in Pega Version 8.4.1

When attempting to delete a row of properties from the 2nd page of the data model of a case type while using App Studio, clicking on the delete icon brought up a dialog box asking for confirmation for deletion but at the same time the screen went back to the first page of the data model instead of remaining on the second page. Because of this, clicking on the OK button to confirm the deletion caused a random property from the first page to be deleted instead of the targeted row of the second page as expected. This was due to the refresh being triggered immediately within overlay UI actions, and has been resolved by updating the first trash icon action set for the section pzExpressFieldActions to be a modal instead of an overlay when launching local action.

SR-D61199 · Issue 533480

Support expanded for postgres versions and logging improved

Resolved in Pega Version 8.4.1

While trying to import data into the Data Type Tables using a CSV file and selecting the 'Add or Update' option, an error appeared and the import failed. Using 'Add or Delete' worked as expected. This was traced to the import of data failing for postgres version 10.x because UseMerge for postgres did not use merge if the version of Postgres was not 9. Support has now been added for versions of Postgres higher than 9 in SQLGeneratorPostgres.useMerge(), and logging has been enhanced to improve triaging issues such as this.

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