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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-147156 · Issue 605664

Struts references removed

Resolved in Pega Version 8.6

Struts dependency references have been removed due to Secure Mobile Architecture (SMA) being deprecated.

INC-147669 · Issue 614882

Enhanced logging added to REDUX query references

Resolved in Pega Version 8.6

Diagnostic logging has been added to REDUX query references which will capture information about exceptions that cause the system to fallback to generating legacy references.

INC-147716 · Issue 603239

Warning added to indicate if QP/JS have been disabled via DASS

Resolved in Pega Version 8.6

Search was not working, and the error “The Flow Action pre-processing activity pzLPSearchManagerMainActivityWrapper failed: java.lang.NullPointerException” appeared in the search landing page. Investigation showed that the environment was configured with disabled BackgroundProcessing, which prevented the QueueProcessor framework from working. There was no notice in the UI of this condition. This has been resolved by adding a warning that will appear if background processing is disabled.

INC-148414 · Issue 615593

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.6

After upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-148544 · Issue 606250

Handling added for unclosed bracket in getLocalizedText

Resolved in Pega Version 8.6

A StringIndexOutOfBoundsException error was occurring when using the getLocalizedText method of ClipboardProperty class if the property's value included an unclosed bracket. E.g.: property value is "(123456". This has been resolved by adding handling in MessageEvaluator.java for this scenario.

INC-148582 · Issue 607073

Check added to minimize Obj-Open-By-Handle error logging

Resolved in Pega Version 8.6

When using a Data Type with the "Automatically generate a unique id " option, calling the Save-DataPage method by using the savable data page of the data type finished correctly but showed Obj-Open-By-Handle errors on PegaRules.log. Investigation showed the exception was thrown when running the save plan from DataPageSaverImpl: while attempting to run the save plan, the system does not know whether a parameter (pyGUID in this case) will be required to run the save plan or not, meaning that it can't detect any possible error in DataPageSaverImpl. The implementation instead makes a call to db.open to check if an instance exists and hence logs are thrown. To resolve the error logging, a check has been added: if the save-to class has an autogen key and the savable data page instance doesn't have the autogen key in it, the system will directly call pxCreateRecord. This will avoid a call to db.open to check if instance exists and hence no failed logs will be thrown. This partial change will work only for classes having an autogen key and in cases where the page is trying to create a record by intentionally not passing the key.

INC-148944 · Issue 604101

Email Listener auto-reply evaluation updated

Resolved in Pega Version 8.6

After upgrade, messages were being read but not getting processed for a specific Email listener (RCEmailListerner). The error "Email flagged as an autoreply email and will not be processed" appeared in the logs. Previously, an email was not considered to be an auto-reply only when the 'auto-submitted' header didn't exist or existed with value 'no'. This caused issues with auto-forward or auto-redirect emails where 'auto-submitted:auto-generated' could be in the header. Due to this, email was marked as auto-reply and email listener stopped processing it. To resolve this, the system has been modified to mark the message as auto-reply if it finds 'auto-submitted: auto-replied' in the header, but not 'auto-submitted:auto-generated'.

INC-149171 · Issue 604558

Improved privacy for email listener alerts

Resolved in Pega Version 8.6

To improve privacy, the customer 'from' address will be removed from PEGA0011 alerts for email listener processing.

INC-149187 · Issue 622486

Logging for MultiNodeSynchronize lock attempts changed from error to warn

Resolved in Pega Version 8.6

The File Listener was logging numerous errors stating "Unable to establish MultiNodeSynchronize lock while trying to determine if listener is enabled for this node". Handling has been previously established for error cases when the Listener is unable to establish a MultiNodeSynchronize lock, but this condition continued to be logged as an error even though it was not related to any failures in functionality. To resolve the logging issue, the logger level has been changed from ERROR to WARN.

INC-149370 · Issue 619992

Logging for MultiNodeSynchronize lock attempts changed from error to warn

Resolved in Pega Version 8.6

The File Listener was logging numerous errors stating "Unable to establish MultiNodeSynchronize lock while trying to determine if listener is enabled for this node". Handling has been previously established for error cases when the Listener is unable to establish a MultiNodeSynchronize lock, but this condition continued to be logged as an error even though it was not related to any failures in functionality. To resolve the logging issue, the logger level has been changed from ERROR to WARN.

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