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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-115934 · Issue 170387

Corrected deadline escalation for reassigned work

Resolved in Pega Version 7.1.7

When reassigning work with an escalating deadline, the reassignment flowed properly but the corresponding SLA queue item was deleted after reassign and passed deadline events defined in the SLA rule were not triggered. This was traced to the new queuepage being created with a different processEvent activity, meaning Queue Manager could not locate it. A check has been added to ensure the correct queuepage is attached to reassigned work.

SR-115934 · Issue 174331

Corrected deadline escalation for reassigned work

Resolved in Pega Version 7.1.7

When reassigning work with an escalating deadline, the reassignment flowed properly but the corresponding SLA queue item was deleted after reassign and passed deadline events defined in the SLA rule were not triggered. This was traced to the new queuepage being created with a different processEvent activity, meaning Queue Manager could not locate it. A check has been added to ensure the correct queuepage is attached to reassigned work.

SR-116041 · Issue 165468

Update Manager performs version checking before installation

Resolved in Pega Version 7.1.7

An enhancement has been added to Update Manager to prevent installation of a HFIX meant for a different release of PRPC.

SR-116439 · Issue 166256

Update Manager performs version checking before installation

Resolved in Pega Version 7.1.7

An enhancement has been added to Update Manager to prevent installation of a HFIX meant for a different release of PRPC.

SR-116153 · Issue 165729

CaseTypeValues correctly created for child cases

Resolved in Pega Version 7.1.7

CaseTypeValues were not being properly set on the child case when it was added to the cover through agent creation, causing the trigger not to execute because the change was not detected. Manual creation was detected properly. This inconsistency was traced to the agent using the AddToCover activity vs. the manual creation using AddChildWork, and has been corrected.

SR-116242 · Issue 171896

Work item correspondence loading fixed for IE11 Enterprise

Resolved in Pega Version 7.1.7

When trying to view correspondence attached to a work item, using IE11 in Enterprise mode, an error "Error: Loading Open Authoring Control" is generated. This was caused by the Open Authoring ActiveX control APIs used by the correspondence viewing functionality: the currently used method of verifying that an ActiveX control has been successfully loaded into the HTML page was not working in IE11 Enterprise mode, and has been updated.

SR-116347 · Issue 166799

Error resolved for adding Stage Step Specifications using RTE and Google Chrome

Resolved in Pega Version 7.1.7

While configuring a stage behavior in Google Chrome, if a user had focus within the Rich Text Editor for a specification and submitted the modal, an error was generated. This was caused by an invalid post-value check, and the unnecessary post value has been removed.

SR-116510 · Issue 171699

Handling corrected for testing rulesets with multiple versions

Resolved in Pega Version 7.1.7

If two rulesets with multiple versions were moved to a test environment, when the product rule was created only one of the version's instances was in the .jar file. This issue was caused by incomplete clearing of the ruleset spec after collecting the rules, and has been corrected.

SR-116587 · Issue 170222

Clarified default values for Create Class

Resolved in Pega Version 7.1.7

The Create Class screen was offering default values that had the potential to lead to classes being created in an incorrect / invalid part of the Class Structure. This has been corrected.

SR-116661 · Issue 169635

TrackSecurityChanges enhanced to capture index information

Resolved in Pega Version 7.1.7

While the properties of a pagelist are displayed in the TrackSecurityChanges history tab, the corresponding index of what was changed on the page list was not included. In order to more accurately track what is being changed, an enhancement was added with new field values for tracking the index history.

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