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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D37945 · Issue 506799

Server node cache refresh will use remote execution timeout

Resolved in Pega Version 8.2.4

A campaign was failing due to VBD remote ping timeout with a stacktrace that indicated a StageException. Investigation showed that when the cluster is heavily loaded, calls to the remote execution API could time out. If this occurred when the VBD client was refreshing its cache of VBD server nodes, then the insert failed and the error was propagated up the calling data flow. To resolve this, the system will use the remote execution timeout when refreshing node cache, extend the timeout to 60 seconds, and ensure timeouts are retried during inserts.

SR-D38415 · Issue 507995

Resolved Transfer to Queue duplicate assignments

Resolved in Pega Version 8.2.4

The Transfer to a Queue option was creating duplicate assignments after accepting the Chat. Once the chat was accepted, an instance was created\maintained in both Assign-Workbasket and Assign-Worklist tables. This happened after adding the "Transfers" queue to an Agent; if that queue was not added, the transfer to a queue option gave an error to the Agent receiving\accepting the chat. The Work-.ReassignDefaults activity is an extension that was customized in the Pega-DecisionManager ruleset for a certain use case in revision management. The customization is no longer required and has become redundant and has therefore been removed to resolve this issue.

SR-D40833 · Issue 506792

Response Strategy works for predictive models

Resolved in Pega Version 8.2.4

After implementing the response strategy for the predictive model and capturing the response, "Refresh Data" in the monitor tab of the predictive model still showed no response captured. As a result, it was not possible to analyze the performance of the model or use it for reporting. This was traced to recent work done so that Response processing now references the factory against a new table. However, the entries in this table were not created for predictive models, causing responses to not be processed. This has been resolved by adding predictive models to the event processor and ensure the functions are using the new factory initializer.

SR-D31103 · Issue 502978

VBD insert process updated for better retry handling

Resolved in Pega Version 8.2.4

When restarting Data Flow and VBD nodes, the VBD client can encounter some exceptions indicating components in the stack are temporarily unavailable. In most cases the VBD client retries, but there are some cases where it did not and data flow failures occurred. To resolve this, the code has been updated to remove logging of the VBD cluster status during a retry, and the retry duration has been made configurable.

SR-D32719 · Issue 505261

Compliation error resolved for editing complex offers

Resolved in Pega Version 8.2.4

The following error was logged while trying to edit offers: "com.pega.pegarules.pub.generator.FirstUseAssemblerException: Failed to compile generated Java, com.pegarules.generated.html_section.ra_stream_pyeditelement." Research showed the code for the static initializer was exceeding the 65535 byte limit, causing the java compilation of the pyEditElement section to fail for a decision data rule. This was due to the pyEditElement section for a decision data rule being circumstanced: the assembler architecture of circumstanced section rules generated and added code for all the versions of a circumstanced section. Hence, if the section referenced a lot of properties and it existed in multiple ruleset(s)/ruleset versions, the java compilation for the section rule failed. To correct this, the integration of the pyEditElement section with decision data rules has been revised and enhanced, and a function and utility have been provided to call the function to clean up the old and redundant pyEditElement sections for a given decision data rule.

SR-D37757 · Issue 507967

Pulse delete icon repaired

Resolved in Pega Version 8.2.4

After upgrade, it was no longer possible to delete one's own comment in Pulse. This was traced to the section pzDeleteMessage having two dynamic layouts with icon as image configured. During runtime, this section was present in the DOM yet the icons were not visible when the conditions configured were returned as true. This was caused by an error in the generated java for the layout, and has been corrected.

SR-D18853 · Issue 503275

Visibility on client check removed to enable Pulse on click

Resolved in Pega Version 8.2.4

When Pulse was configured on click of a icon, the comment section was not visible. Investigation showed that at the time of DOM load, pyMessage property was not available in the DOM because 'Run visibility condition on client' was checked by default. Visibility on client checks have been removed to resolve this issue.

SR-D33491 · Issue 511727

Code fragment removed to resolve CookieDisabledException

Resolved in Pega Version 8.2.4

After upgrade, a CookieDisabledException occurred after a post activity was invoked in the single sign-on (SSO) authentication service. This was traced to the site using the deprecated flag "redirectguests" as part of SSO-based login for mashup usecases. This flag was used to check if a cookiedisabled exception was thrown or not, and if there was no cookie, if a requestor was authenticated in first request. However, the flag has been removed as part of work done to omit the Cookie support check on Mobile App UAs. Code that supported the use of this flag remained after that work and led to the exception being generated, but has now been removed as well.

SR-D43811 · Issue 511921

Code fragment removed to resolve CookieDisabledException

Resolved in Pega Version 8.2.4

After upgrade, a CookieDisabledException occurred after a post activity was invoked in the single sign-on (SSO) authentication service. This was traced to the site using the deprecated flag "redirectguests" as part of SSO-based login for mashup usecases. This flag was used to check if a cookiedisabled exception was thrown or not, and if there was no cookie, if a requestor was authenticated in first request. However, the flag has been removed as part of work done to omit the Cookie support check on Mobile App UAs. Code that supported the use of this flag remained after that work and led to the exception being generated, but has now been removed as well.

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