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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-154434 · Issue 621568

Additional logging added for exceptions related to agent restart

Resolved in Pega Version 8.6

One Legacy agent, AgentBulkProcessing, was failing to restart following a database connection issue even though the 'always retry' flag was enabled. Research indicated that an exception was occurring during the evaluation of whether the agent should be stopped or rescheduled with a delay, but that exception was suppressed by an additional exception from a database connection error. This is standard Java behavior related to exceptions thrown from a finally blocks. To resolve this, a catch to improve troubleshooting has been added which will log any exception that may be suppressed by an exception thrown in finally block.

INC-154605 · Issue 615660

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.6

After upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-154884 · Issue 614731

Dataflow statistics will fetch 5000 results

Resolved in Pega Version 8.6

In order to accommodate large Dataflow runs, the configuration in the report definition has been increased from pulling the first 50 records of dataflows to pulling 5000 rows, and the pagination has been removed.

INC-154889 · Issue 617189

Corrected export of zero value as '0E-9'

Resolved in Pega Version 8.6

File Data Set was exporting properties such as pxPriority and pyPropensity as '0E-9' if the value was 0.00000 . This has been corrected.

INC-155294 · Issue 626662

Enhancement added for attachment size handling with Kafka

Resolved in Pega Version 8.6

Attempting to send an email attachment larger than 2 MB resulted in the error "Caused by: org.apache.kafka.common.errors.RecordTooLargeException: The message is 8101592 bytes when serialized which is larger than the maximum request size you have configured with the max.request.size configuration." This has been resolved by updating the Stream SPI size to 2.0.5-14 to support custom producer configurations. The settings can be passed as environment parameters, for example 'Dstream.producer.max.request.size=500990'.

INC-155573 · Issue 617517

Email Listener updated to handle double quotes

Resolved in Pega Version 8.6

The From field in Requestdata was blank for emails that had a FROM address that contained double quotes, causing them to not be read by the email listener. This has been resolved by modifying the regex pattern to accept double quotes, square brackets, and any ASCII characters between quotes.

INC-155624 · Issue 627233

Added check for .eml /.msg extension

Resolved in Pega Version 8.6

Attachments with .eml /.msg extensions were treated as FileAttachments by the MS Graph API and generating a classcastexception. To resolve this, a check has been added to identify the attachment along with content type so .eml will be correctly recognized.

INC-155851 · Issue 626046

REST connector creation errors resolved

Resolved in Pega Version 8.6

Attempting to create REST Connectors via the dev studio wizard using live endpoint invocation as "Add a REST response" was failing with a java.util.LinkedList error. This had a workaround of either running the REST wizard with file upload samples or configuring them directly on the rule form. In addition, REST Connectors were not executing if both the DEBUG level logging was turned on and the request had no headers, which had a workaround of using any other logging level (INFO, ERROR). These issues have been resolved by updating the system such that pyResponseHeaders are populated appropriately, and if there are no headers in the request, the system will not try to remove the trailing comma that would have been introduced in the oLog message.

INC-156588 · Issue 621968

File Listener creates pegaAPI reference for indirect reference

Resolved in Pega Version 8.6

When using a constant for the source location of a file, the listener had no problems starting but a severe guardrail warning appeared indicating "Source location should use D_pxGetApplicationSettingValue instead of a constant value". When the source location was changed to point to a data page as suggested, the file listener would not start. This was traced to a null pointer exception caused by the listener running on a thread that did have a reference to publicAPI as required to get the indirect reference to the property, and has been resolved by adding code to create pegaAPI (if not present) when an indirect reference is present.

INC-156674 · Issue 632661

Added handling to avoid class cast exception

Resolved in Pega Version 8.6

The error "doMaintain errorjava.lang.ClassCastException: java.util.HashMap cannot be cast to com.pega.pegarules.priv.factory.SequencedEntry" appeared in production numerous times per day, leading to exceptions. Investigation showed this was being triggered from the activity Show-harness, and was traced to the ConcurrentMostRecentlyUsedMap eviction method casting entries to Sequenced entries. There is no such check while putting entries. To resolve this, a wrapper has been added over the ConcurrentMostRecentlyUsedMap object to avoid a class cast exception.

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