Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-147140 · Issue 604369

Email listener update for Microsoft Exchange server

Resolved in Pega Version 8.5.2

After upgrade, TooManyObjectsOpenedException/MapiExceptionSessionLimit errors were seen when starting the email listener. Investigation showed that when the listener was started, two sessions were getting opened and then not closed properly. This was a method originally intended to allow the system to re-use the session to minimize performance overhead, but it is not well-suited for use with Microsoft Exchange server as the Exchange server is unable to cleanup idle sessions. As a result, too many MAPI sessions were opened and led to an authentication exception while opening additional sessions. To resolve this, an update has been made so the system will close the session while the listener sleeps. This stop, restart and graceful shutdown scenario for single threaded email listener scenarios will create a new session every time and close it properly.

INC-147716 · Issue 603238

Warning added to indicate if QP/JS have been disabled via DASS

Resolved in Pega Version 8.5.2

Search was not working, and the error “The Flow Action pre-processing activity pzLPSearchManagerMainActivityWrapper failed: java.lang.NullPointerException” appeared in the search landing page. Investigation showed that the environment was configured with disabled BackgroundProcessing, which prevented the QueueProcessor framework from working. There was no notice in the UI of this condition. This has been resolved by adding a warning that will appear if background processing is disabled.

INC-148944 · Issue 604100

Email Listener auto-reply evaluation updated

Resolved in Pega Version 8.5.2

Email Listener auto-reply evaluation updatedAfter upgrade, messages were being read but not getting processed for a specific Email listener (RCEmailListerner). The error "Email flagged as an autoreply email and will not be processed" appeared in the logs. Previously, an email was not considered to be an auto-reply only when the 'auto-submitted' header didn't exist or existed with value 'no'. This caused issues with auto-forward or auto-redirect emails where 'auto-submitted:auto-generated' could be in the header. Due to this, email was marked as auto-reply and email listener stopped processing it. To resolve this, the system has been modified to mark the message as auto-reply if it finds 'auto-submitted: auto-replied' in the header, but not 'auto-submitted:auto-generated'.

INC-149375 · Issue 607829

Adjusted email listener behavior for authentication failures

Resolved in Pega Version 8.5.2

After upgrade, email listeners were not staying up during connection outages. This was traced to the handling of authentication failures when trying to reconnect, and has been resolved by changing the disconnected listener state to sleeping and raising an alert for authentication failures.

INC-149466 · Issue 607610

Fixed alias assigned to custom categories to handle Oracle limitations

Resolved in Pega Version 8.5.2

When trying to access CHAT via interaction portal, Oracle SQL was fired with incorrect syntax. This was traced to an Oracle limitation of 30 characters on the length of the table name, table alias name, or column name in database versions prior to 12.2. This is caused an SQL exception if the Pega class name was more than 30 characters. To prevent this, a fixed alias has been assigned to the custom category table.

INC-150271 · Issue 608944

Fallback added for calculating date after upgrade

Resolved in Pega Version 8.5.2

After upgrade, the date value returned from Stored procedure failed to be mapped to "date" type property. Stored Procedure was used to get data from an external Oracle database and then handed to a Data Transform to map the values. When the Data was fetched from the store procedure, the date properties were mapping correctly, but when these values were mapped from the clipboard into the usecase using a Data Transform, the data for date properties was becoming corrupted. This was traced to logic differences between the versions: 8.2 generated resolveToDate while in 8.5 generates resolveToBigDecimal. In this case, resolve to big decimal was being called with aType='D' and aValue=20200918, and the 20200918 number was being interpreted as days since 1 Jan 1970 instead of as a date. This has been resolved by adding a fallback for the date calculation.

SR-D96430 · Issue 561524

Updated visibility condition expression handling for decimal values

Resolved in Pega Version 8.5.2

After upgrade, any visibility condition expression failed to evaluate decimal values that used precision. When 0 (zero) was entered as a value in the input field, a button that was configured to show was visible as expected. When the value was entered as 0.0, the input failed and the button did not show. The problem did not happen "Run visibility condition on client" was enabled. Investigation showed this was an issue with how the When expression was evaluated and calculated within JspWhenEvaluate, and has been resolved.

INC-131592 · Issue 583438

Jsoniter parser upgraded

Resolved in Pega Version 8.5.2

After upgrade, the pxTextinput property Prompt List was being converted into decimal upon clicking finish assignment. This was traced to the jsoniter parser, and has been resolved by upgrading the parser in the jsoniter library.

INC-134497 · Issue 578360

Corrected mobile data transform format handling

Resolved in Pega Version 8.5.2

An intermittent issue was seen in the mobile app where data was not propagated properly because a Data Transform failed. The error "Failed to run data transform fs_work_task_plannedtask_settaskdetailsfromparent TypeError: sourceProperty.getValue is not a function" was generated. This was traced to a difference in the generated data transform format where a success scenario considered “Problem” as a page, whereas a failure case considered the “Problem” as a property and the getValue() operation failed. This has been resolved.

INC-135015 · Issue 591981

Handling added for overriding questions rules

Resolved in Pega Version 8.5.2

After overriding questions rules and then upgrading/validating Question Groups, questions were not shown. It was necessary to manually edit, save, and refresh for the questions to appear, affecting mainly Rule-PegaQ-QuestionGroup rules. This was traced to missing handling for this usecase. The commit was added in Revalidate and Save, which was committing different data because the upgraded data was not copied back to step page being used. Due to this, the commit in BulkValidateSave was overriding the changes done in the pzUpgradeSurveyInstance activity, and the survey upgrade was failing. To support this use, Page-Copy has been added to pzUpgradeSurveyInstance after the pzSaveSurveyInstance call step to copy the updated data to the step page which will later be committed by BulkValidateSave during revalidate and save.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us