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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-191970 · Issue 680396

Updates made for reviewing online case in an offline app

Resolved in Pega Version 8.7

After developing a Field Service Mobile app on Pega 8.3, updating and assessing the Mobile App on Pega 8.6 resulted in a flicker in the back arrow for returning to the work list. This was traced to WebViewManager not being available for online cases in offline apps, and has been resolved by adding an update that will use attachOnload/detachOnload if WebViewManager is not available. In addition, an issue with creating a space or document on mobile has been corrected by using the onViewRendered method instead of attachOnload for the offline app case.

INC-192159 · Issue 691022

Handling added for designtime page used in runtime

Resolved in Pega Version 8.7

After creating a survey with branch Create survey cases routed to different actors, some cases missed the assignments and were left idle with no access to progress. Survey cases (with branches) having the 'when' conditions in flow connectors experienced this intermittently in production. This was traced to the use of D_pzSurveyPage data page called from the ProcessUpdate data transform while creating the survey: this data page is for design time and should not be used at runtime as it requires design time pages like CaseTypePage which will not be available at runtime. To resolve this issue for runtime, in Step 3 of pzGetAllConnectors, pyClassName will be copied from the step page and set for pzGetConnectorsForDecision.

INC-168253 · Issue 652546

Documentation updated for using Connect MQ with clustered queues

Resolved in Pega Version 8.6.3

After update to Pega Platform v8.6, an issue was seen with Connect MQ rules that used an alias queue. The support documentation has been revised to outline the necessary steps for updating an application to perform as expected. In the Pega-IntegrationEngine ruleset, create the following dynamic system settings and their default values: "mq/pmo" = 0 "mq/gmo" = 0 "mq/oo_request" = 1040 "mq/oo_response" = 16 For more information, dynamic system setting support articles are available.

INC-170458 · Issue 677862

Handling updated for queue processor locks

Resolved in Pega Version 8.6.3

The Final activity mentioned in the processing epilog of the Service File rule was not being consistently called from File Listener, causing some of the cases to become stuck and not continue to the next stage. Investigation showed that if the lock was held by the queue processor requestor, the system was unable to obtain the lock but still proceeded to update the LogServiceFile page and persist it. This resulted in overwriting changes made on the LogServiceFile page by the requestor, resetting the completed-batches-count set back to 0. To resolve this, RuleServiceFile -> updateLSFBatchCounts() will call the overloaded lockAndLoad() method in LogServiceFile that accepts a parameter called lockAttempts. This will attempt to obtain a lock for a given number of times before throwing an exception.

INC-173434 · Issue 672675

Pushservlet cookie path updated to resolve error

Resolved in Pega Version 8.6.3

A very large number of exceptions were being logged indicating "Unhandled error in web.request.internal.URLComponentProcessorImpl.populateCSRFToken", impacting the ability to perform log analysis. This exception has been resolved by updating the pushservlet cookie path.

INC-176138 · Issue 668938

Decision table query performance improvements

Resolved in Pega Version 8.6.3

Work done previously to improve performance by preventing the decision rule from being treated as a custom rule has been further augmented by preventing the standard Declarative Rules from being treated as Custom Rules while building the Declarative Cache.

INC-183728 · Issue 665132

Oracle handling updated for primary key in upgrade DDL

Resolved in Pega Version 8.6.3

Previously, when a primary key of a table was created Oracle would automatically create a unique index with the same name as the primary key. However, with the introduction of Oracle 19, an optimization was added which will not do that if there is another unique index on the table which contains the column(s) of the primary key. This difference can cause updates to fail with the error "cannot drop index used for enforcement of unique/primary key". This has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-185614 · Issue 684848

Resolved access errors for external database class mapping generation

Resolved in Pega Version 8.6.3

After update, opening the Database Class Mappings landing page displayed all database tables linked to customer data schema as an exclamation mark with the error tooltip : "width = device-width". In addition, the error "Class: com.pega.pegarules.pub.PRRuntimeException Message: Error: You lack access required to execute Pega-Landing-DataModel-DBClassMappings.pzLPCheckDBMapRowCount" was logged. The application behaved normally despite the exceptions. This was traced to the the warning tool tip not loading correctly for the Exposed/Mapped column in Configure-Data Model->Class and properties->Database class mappings->select class category(Data)->for CustomerData, and has been resolved by updating the security settings to re-allow invocation from browser, require authentication, and set the correct privileges.

INC-185758 · Issue 678456

Resolved database contention during high-performance case creation

Resolved in Pega Version 8.6.3

During extreme load on the application, updating the latest pyLastReservedID column of 1 row in the data.pc_data_uniqueid table for a particular case type could cause database contention. This was a missed use case for recent ID generation optimization, and has been resolved by amending the MERGE statement to resolve an SQL exception sometimes seen on on Oracle and SQLServer.

INC-185943 · Issue 679139

1000 character limit on prconfig DSS setting removed

Resolved in Pega Version 8.6.3

Previously, a limit imposed in the Data-Admin-System-Settings.ValidateKeyContent activity limited any prconfig setting to a value of 1000. As there are settings such as prconfig/alerts/parameterpage/allowedKeywords/default that could exceed the 1000 character limit, this limit has been removed.

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