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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-152647 · Issue 609604

Email Listener auto-reply evaluation updated

Resolved in Pega Version 8.4.4

After upgrade, messages were being read but not getting processed for a specific Email listener (RCEmailListerner). The error "Email flagged as an autoreply email and will not be processed" appeared in the logs. Previously, an email was not considered to be an auto-reply only when the 'auto-submitted' header didn't exist or existed with value 'no'. This caused issues with auto-forward or auto-redirect emails where 'auto-submitted:auto-generated' could be in the header. Due to this, email was marked as auto-reply and email listener stopped processing it. To resolve this, the system has been modified to mark the message as auto-reply if it finds 'auto-submitted: auto-replied' in the header, but not 'auto-submitted:auto-generated'.

INC-153173 · Issue 612903

Assembly error self-healing enhancement added

Resolved in Pega Version 8.4.4

A StartOperation error was seen due to a declare trigger getting fired before the engine was fully up, indicating "UnresolvedAssemblyError: Error occurred trying to parse the expression and augmenting the code: java.lang.NullPointerException". This has been resolved by adding an enhancement that handles "self healing" for assembly errors.

INC-153877 · Issue 612370

Enhanced socket timeout logging

Resolved in Pega Version 8.4.4

In order to assist with diagnosing issues with socket timeouts such as a Data Flow Daily Run failing, logging to print the SocketTimeout value has been added when case info is enabled.

INC-154605 · Issue 615661

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.4.4

After upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-158159 · Issue 622628

JobScheduler initialization timing adjusted

Resolved in Pega Version 8.4.4

DDS nodes were ending up in a deadlock condition on restart, preventing them from joining the cluster. This has been resolved by ensuring the JobScheduler initialization task waits for Search to start up.

SR-D96430 · Issue 561525

Updated visibility condition expression handling for decimal values

Resolved in Pega Version 8.4.4

After upgrade, any visibility condition expression failed to evaluate decimal values that used precision. When 0 (zero) was entered as a value in the input field, a button that was configured to show was visible as expected. When the value was entered as 0.0, the input failed and the button did not show. The problem did not happen "Run visibility condition on client" was enabled. Investigation showed this was an issue with how the When expression was evaluated and calculated within JspWhenEvaluate, and has been resolved.

INC-150689 · Issue 607157

Format specifier error resolved

Resolved in Pega Version 8.4.4

Errors were registered in PDC and stack for an Email Listener "Format specifier '%s" Exception. This was traced to a formatting error, and has been resolved.

INC-107737 · Issue 544662

Oracle handling updated for upgrade DDL

Resolved in Pega Version 8.6

DDL generated for a Pega upgrade displayed the error "ALTER TABLE PC_ASSIGN_WORKBASKET DROP CONSTRAINT GETNEXTWORKINWORKGROUP" when trying to install. This was traced to a change made by Oracle for optimization, and has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-121480 · Issue 595823

EnableRedirects property added for REST connections

Resolved in Pega Version 8.6

When implementing a connector with the header “Location” which contains a redirect URI, a 303 response code was expected. Instead, a 400 or 404 error was generated. It was not possible for developers to process the code per their logic in Activity as Connect REST processed 303 responses automatically - i.e. there was no intercept points to implement the suggested approach. To resolve this, the new property "Rule-Connect-REST.pyEnableRedirects" has been added along with a checkbox for the property in "Rule-Connect-REST.pyService" in "Connection" section. Logic has been added in RESTConnector.java to take value of this property and set it on the HTTPClient being used, and a method has been added to HTTPClient interface and ComponentsHTTPClient to use the new value being passed. The default behavior is the same for the REST Connector, but a client can uncheck a checkbox on the REST Connector ruleform to stop the HTTP client from automatically following any compatible 3xx responses.

INC-122112 · Issue 599792

Updated SLA table clearance

Resolved in Pega Version 8.6

After cases were resolved, SLA entries were not getting cleared from the SLA table. This caused the SLA table to have a huge number of Overall SLA and PendFlow details present for cases that were resolved or moved to the next state, which impacted case processing via SLA Agent. This was traced to SLA queue-items not being removed by delete-deferred as expected, and has been resolved by invalidating the deferred operations and scheduling item removal.

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