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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B72326 · Issue 325267

EmailListener handling updated for addressee errors

Resolved in Pega Version 7.3.1

When messages are handled by the EmailListener with more than one recipient (more than one TO: header and even sometimes more than one CC: header), the EmailListener activity will create a (sub-)case for each of these recipients, based on their email addresses from the TO: or CC: list. If an error was generated by one of the recipient email addresses in one of the groups (TO: or CC:) being invalid, only the invalid address was returned to the EmailListener for further processing. This meant the other addresses in the same group were ignored and no (sub-)case created for them. To address this issue, the handling has been changed: If an exception occurs while processing a recipient's name, the system will iterate through the Message to get recipients one by one. If the Address is valid it will be added to the list, and if it's invalid then extractEmailAddress API will be used to attempt to extract a valid email address and add it. If the extraction did not obtain a valid email address it will be logged and ignored. Please note that all this processing will be done if FailOnAddressException DSS is set to false (the existing behavior).

SR-B73213 · Issue 322353

CMIS-GetPropertiesResponse property mapping fixed

Resolved in Pega Version 7.3.1

The CMIS properties' data was improperly mapped to a "pyProperty" Page List property which was not part of the CMIS-GetPropertiesResponse data model, rather than mapping the data into the proper "pyProperty" Page List properties in the CMIS-GetRepositoriesResponse data model such as pyPropertyBoolean, pyPropertyInteger. This was caused by a defect in the Pega engine's CMISConnector module caused by changes made to simplify and consolidate the "map Properties" logic. The CMISConnector module has been repaired so that it correctly derives data type when giving a pointer to a PropertyDataObject:

SR-B57228 · Issue 325976

Timer exit error fixed for STS SOAP

Resolved in Pega Version 7.3.1

If STS was enabled for a SOAP Connector and if a valid STS token was already available, hundreds of error messages about attempting to stop the timer were logged. This was traced to a step order error which started the timer and then exited before stopping it, and the missing step has been added.

SR-B65469 · Issue 330983

Connect-SQL documentation updated to clarify no milliseconds in Oracle TIMESTAMP

Resolved in Pega Version 7.3.1

The documentation for Connect-SQL rules has been updated to clarify that the datetime hint in rdb-save will not store millisecond precision in the TIMESTAMP column type of an Oracle database.

INC-107737 · Issue 544662

Oracle handling updated for upgrade DDL

Resolved in Pega Version 8.6

DDL generated for a Pega upgrade displayed the error "ALTER TABLE PC_ASSIGN_WORKBASKET DROP CONSTRAINT GETNEXTWORKINWORKGROUP" when trying to install. This was traced to a change made by Oracle for optimization, and has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-121480 · Issue 595823

EnableRedirects property added for REST connections

Resolved in Pega Version 8.6

When implementing a connector with the header “Location” which contains a redirect URI, a 303 response code was expected. Instead, a 400 or 404 error was generated. It was not possible for developers to process the code per their logic in Activity as Connect REST processed 303 responses automatically - i.e. there was no intercept points to implement the suggested approach. To resolve this, the new property "Rule-Connect-REST.pyEnableRedirects" has been added along with a checkbox for the property in "Rule-Connect-REST.pyService" in "Connection" section. Logic has been added in RESTConnector.java to take value of this property and set it on the HTTPClient being used, and a method has been added to HTTPClient interface and ComponentsHTTPClient to use the new value being passed. The default behavior is the same for the REST Connector, but a client can uncheck a checkbox on the REST Connector ruleform to stop the HTTP client from automatically following any compatible 3xx responses.

INC-122112 · Issue 599792

Updated SLA table clearance

Resolved in Pega Version 8.6

After cases were resolved, SLA entries were not getting cleared from the SLA table. This caused the SLA table to have a huge number of Overall SLA and PendFlow details present for cases that were resolved or moved to the next state, which impacted case processing via SLA Agent. This was traced to SLA queue-items not being removed by delete-deferred as expected, and has been resolved by invalidating the deferred operations and scheduling item removal.

INC-125258 · Issue 601606

Documentation updated for troubleshooting rules counts

Resolved in Pega Version 8.6

The troubleshooting documentation has been updated with extended information regarding correcting incorrect rule counts in dashboards and reports.https://community.pega.com/knowledgebase/articles/pega-platform-troubleshooting/troubleshooting-incorrect-count-rules-dashboards-and-reports

INC-125633 · Issue 589578

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.6

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-125972 · Issue 604081

Improved resolved rules cache

Resolved in Pega Version 8.6

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

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