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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-157217 · Issue 631971

Field Service mobile refresh timing updated

Resolved in Pega Version 8.6

A configuration in the Field Service mobile app used to select and map data from a modal section to a wrapper section used "pega.fsm.mobileutil.reloadSection" to refresh the wrapper section and make the data visible after the mapping. If the refresh was performed after the initial login, the refresh was done on only a portion of the screen and resulted in incorrect data being shown to the user. However, continuing to fill in the section and then saving and reopening the task displayed the correct results. The issue was reproducible only on the first attempt after clearing cache/date: subsequent uses refreshed properly. This was traced to the timing of the configured actions, which caused the refreshSection action to be triggered before the runDataTransform action execution was completed. This has been resolved by adding code that will pause the action queue until the runDataTransform action completed.

INC-157317 · Issue 620574

Signature Capture supported in RDL

Resolved in Pega Version 8.6

An enhancement has been added which supports using Signature Capture on forms in repeating dynamic layouts.

INC-157532 · Issue 631716

Corrected runtime name length check for custom fields to resolve logged error

Resolved in Pega Version 8.6

The error "Notification_MobilePush.Action ERROR - Can't parse JSON string to map" was being frequently logged. Investigation showed that in the Step8 activity in pySendNofication from Pega-Notification-MobilePush class, setting @String.length(customFields)>0 where customFields was a local value caused the runtime length check on customFields to fail. To resolve this, the Step8 activity in pySendNofication from Pega-Notification-MobilePush class has been modified from using @String.length(customFields)>0 to use @String.length(Local.customFields)>0.

INC-157596 · Issue 624791

Mobile channel upgrade wizard correctly initiated

Resolved in Pega Version 8.6

After upgrade, the offline mobile app was not loading the correct portal. This was traced to missing properties needed to launch the upgrade wizard for channels upgrading from a previous release to v8.5, and has been resolved by setting those properties in upgrade activities.

INC-160275 · Issue 628103

Unchecked Include descendant classes in pyFeedUserDetails report definition

Resolved in Pega Version 8.6

After upgrade from Pega 7.4. to Pega 8.4, the use of a custom class 'XX-Data-OperatorLoginDetails' which pattern-inherits from Data-Admin-Operator-ID was causing the error "Union not applied because properties [pyImageFileName, pyEmailAddress, pyUseLocale, pyDefaultTimeZone] are not optimized in Data-OperatorLoginDetails”. This happened when the case manager portal was launched and the report definition pyFeedUserDetails (introduced in newer releases) was running by default, and was due to the presence of a few unoptimized properties when the report definition had "Report on Descendant classes" - include all descendant classes, checked by default. To resolve this, the checkbox to Include descendant classes in pyFeedUserDetails is now set as unchecked by default.

INC-160295 · Issue 635008

Null check added for pzinskey in CSLoadSelectedArticle

Resolved in Pega Version 8.6

In step 5 of CSLoadSelectedArticle, there is a call to pzGetAssociatedTags. Step 1 of pzGetAssociatedTags is an Obj-Browse with MaxRecords set to 100000000, and there is logic to retrieve records where pxLinkedRefFrom = Primary.pzInsKey. If Primary.pzInsKey is null, then the Obj-Browse will fetch all of the records. In order to prevent an unnecessary flood of results, a when condition has been added in the CSLoadSelectedArticle rule to check pzInskey so that when the context is empty the system will not call the pzGetAssociatedTags and return the entire record set.

INC-160851 · Issue 631620

Multiple Pulse attachments deleted correctly from datapage

Resolved in Pega Version 8.6

If a Pulse post had only one attachment, removing the post using the Delete option correctly deleted the attachment from Link-attachment and Data-WorkAttach-File. However, if more than one attachment was present, the attachments were removed from view in the UI but were not deleted as expected from the datapage D_AttachmentList. This caused the pr_data_file table to grow very large. Investigation traced the issue to a 'when' condition in the PegaSocial-Message-ValidateDelete activity that was incorrectly being set to true due to a null value and causing the system to skip the deletefile step. This has been resolved by updating the logic to correctly handle removing multiple attachments on delete of a post.

INC-143036 · Issue 599191

SurveyPage loads when ruleset is locked

Resolved in Pega Version 8.3.6

When the ruleset containing the survey rules was locked D_pzSurveyPage did not load and errors were generated. Investigation showed that if the flow was in a locked version, the PopulateShapeNodesFromFlowData activity did not call EvaluateConnectorState, causing the mapping of the transitions for connectors to fail in the activity MapBranchShapeConnectors. This has been resolved.

INC-153805 · Issue 627967

Mobile app language remains consistent after data sync

Resolved in Pega Version 8.3.6

When using a Field Service Mobile App where the locale of all workers was set to nl_NL, the UI was intermittently flipping from NL to EN and and back again. This was traced to the locale of the requestor (field worker) being lost during synchronization of the mobile app data to the server, causing the UI to fall back to the default value of EN. This has been resolved by ensuring the requestor always uses the chosen locale for the operator.

INC-155752 · Issue 622771

Hidden Question pages and answers will be saved to database

Resolved in Pega Version 8.3.6

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

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