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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-164532 · Issue 635299

Correct context set for offline chat email processing

Resolved in Pega Version 8.5.4

After configuring "Allow end-customers to submit an email when chat is unavailable", the options for email and message were presented in the chat window and an item was queued for the queue processor cyCreateOfflineEmailMessage, but the queue processor became stuck on the queue item. Investigation traced this to the configuration causing the pyShouldExtensionBeLoaded activity to run under the incorrect context, which prevented it from accessing the needed workparty and goal values. This has been resolved by adding the pyShouldExtensionBeLoaded class to the pages to ensure the correct context.

INC-164947 · Issue 639861

Handling added for missing div when opening work object

Resolved in Pega Version 8.5.4

In mobile offline app, opening a work object in a specific scenario for the second time resulted in an endless busy indicator. It was not possible to navigate away, and the app had to be closed and reopened to continue. Investigation showed that some app sections had an action that tried to load a harness section where one specific div was missing, and this has been resolved by updating reloadSectionOSCOHandler to handle the missing div in the failure callback. Additionally a console.error() will appear for the missing section.

INC-165779 · Issue 641974

SQL query handling updated for mobile

Resolved in Pega Version 8.5.4

When the check box in mobile channel "Disclose application size when users log in for the first time" was enabled it produced the error "There was a problem getting a list: SQLState: Message: ERROR: relation "pr_data_full_sync_stats" does not exist". Investigation showed that all SQL queries passed to *getDb().executeRDB(...)* method were using the SQL table directly, ignoring any customizations to table mapping or database prefixes. This has been resolved by replacing the table name with a class reference ("Class: Pega-OfflineFullSyncSizeStatistics") so that table mapping can replace the reference with a proper table name and proper database prefix.

INC-167388 · Issue 650951

Values treated as strings for offline data transform concatenate

Resolved in Pega Version 8.5.4

When using a Data Transform to construct a URL using multiple properties that contain values with a leading or trailing "0", the "0" was trimmed when the corresponding mobile JS code was generated using pega.process.expression.getValue("pyWorkPage.PlanData.SegmentID", "pyWorkPage.PlanData") . This was traced to the offline property type assuming that any numbers-only string should be treated as a number, so the data transform concatenate was converting “0001” to 1. To resolve this, the value will be treated as a string when being evaluated in an offline data transform.

INC-168483 · Issue 644321

RemoveAssociation cleanup modified

Resolved in Pega Version 8.5.4

Step 8 of @baseclass.pxRemoveAssociation called an Obj-Delete method with the Remove parameter checked which was prematurely removing the page from the Clipboard when it was needed for further processing. This has been resolved by updating pxRemoveAssociation to uncheck the remove option for obj-delete, and cleanup will be handled by the Page-Remove in step 16.

INC-168935 · Issue 645395

CalendarGadget updated to display events in Saudi locale

Resolved in Pega Version 8.5.4

When using the pxCalendar section with the locale setting ar_SA, the calendar was correctly converted to a Saudi calendar but the events which were showing in the English version of the calendar were not showing up in in the Saudi Calendar. This was caused by the CalendarGadget page not populating properly due to the localized Hijri calendar failing a datetime check that was looking for a Gregorian calendar with time in GMT format, and has been resolved by updating the when rule "pzShouldDisplayEvent " to use the proper function for the localized calendar.

INC-173633 · Issue 650277

Google Key security updated

Resolved in Pega Version 8.5.4

Cross-site scripting protections have been added for Google Key.

INC-153805 · Issue 627966

Mobile app language remains consistent after data sync

Resolved in Pega Version 8.4.5

When using a Field Service Mobile App where the locale of all workers was set to nl_NL, the UI was intermittently flipping from NL to EN and and back again. This was traced to the locale of the requestor (field worker) being lost during synchronization of the mobile app data to the server, causing the UI to fall back to the default value of EN. This has been resolved by ensuring the requestor always uses the chosen locale for the operator.

INC-155640 · Issue 622977

Mobile logging updated for data page required parameters

Resolved in Pega Version 8.4.5

After upgrade, the number of warnings increased substantially in the mobile app log file for D_Pages, specifying "Required parameter X for data page X cannot be blank." This was traced to the forced logging related to missing required parameters for Parameterized DataPages during DeltaSyncs. In order to increase the value of the logging, the process has been moved from being called before packaging the Data Page to being printed later in packaging code and set to warn only about any unsupported data page configuration with required parameters.

INC-155752 · Issue 622770

Hidden Question pages and answers will be saved to DB

Resolved in Pega Version 8.4.5

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

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