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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A92403 · Issue 264239

CustomApp login fixed for Sales Automation Portal

Resolved in Pega Version 7.2.2

When logging in for the first time using a custom app via the Sales Automation Portal, the progress bar would flow to the end but the portal would not open and errors were logged on the console. This was traced to a logic error in the HCLoadManager getOfflineStorageCount API call, and has been fixed.

SR-A103018 · Issue 271159

Mobile Client Cache populated with pyWorkPage info

Resolved in Pega Version 7.2.2

While creating a PegaSurvey question using the simple question rule form, the product was not saving the selected response option to the "Map answer to property" property on the Answers tab of the simple question rule form. It was working online, but on a mobile device (both online and offline) it was failing to save that property to the Client Cache. This was an error with the properties of pyWorkPage defined in pyDefault with empty values not getting packaged, and the API has been updated to correct this.

SR-A99155 · Issue 253246

Mobile dirty page handling corrected

Resolved in Pega Version 7.2.2

When the "X" (Close) icon was clicked in the Mobile Create Opportunity/Lead/Contact form and then the cancel button in the prompt popup was clicked, the same page returned and the app went into infinite loading mode. This was caused by a missed use case; when the document is found to be dirty and user decides to stay on the page, the code just returned. This has been fixed.

SR-A76763 · Issue 251569

Ensured Dirty pop up appears for mobile log off

Resolved in Pega Version 7.2.2

While closing a dirty form on a mobile device, the warning popup was not shown while logging off. A check has been added to control_actions so logging out will return if dirty to resolve this.

SR- · Issue 270969

Mobile Client Cache populated with pyWorkPage info

Resolved in Pega Version 7.2.2

While creating a PegaSurvey question using the simple question rule form, the product was not saving the selected response option to the "Map answer to property" property on the Answers tab of the simple question rule form. It was working online, but on a mobile device (both online and offline) it was failing to save that property to the Client Cache. This was an error with the properties of pyWorkPage defined in pyDefault with empty values not getting packaged, and the API has been updated to correct this.

INC-120326 · Issue 564437

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.1.9

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

INC-130158 · Issue 572051

iOS file attachment works in Safari

Resolved in Pega Version 8.1.9

Attaching PDF and images from iOS devices using Safari was not working. This was traced to iOS 13 launching the file browser by default if the file-input element had an accept=/ attribute value pair, and has been resolved.

INC-136752 · Issue 587728

Adding handling for custom image on S3 storage space

Resolved in Pega Version 8.1.9

When using an S3 repository for Content storage, trying to create a new space with a custom image did not upload the image. Investigation showed that when attachment storage is configured as an external repository, the pyAttachStream property which is used to create the the thumbnail was getting cleaned as part of the saving logic. This has been resolved by adding an update that will hold the attachStream value in a local property before calling attachment save.

INC-141920 · Issue 595139

Unable to delete the Spaces after loggin off

Resolved in Pega Version 8.1.9

If a Space was created and then deleted in the same login session, the delete worked as expected. If the Space was created and then actions were taken to delete it on a subsequent login, the Space was not actually deleted. Investigation showed this was due to v8.1 not having a stream/blob (PZPVSTREAM) in the pc_work_group table, and this behavior was the result of extra properties included on the page. To resolve this, the extra properties on the page will be removed before the obj-save/commit .

SR-D85624 · Issue 552697

Corrected Microsoft Internet Explorer displaying checkboxes as sliders

Resolved in Pega Version 8.1.9

Checkboxes were displaying as sliders in Microsoft Internet Explorer version11.1304.17134.0 due to Microsoft Internet Explorer returning Table pc 2.0. Since Pega HTML class includes tablet, .tablet related styles were getting picked up and displaying the checkboxes in tablet mode. To resolve this, a check has been added to pyIsTablet to evaluate correctly at runtime.

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