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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D29809 · Issue 505256

Extra <p> tag removed when not needed in RTE generation

Resolved in Pega Version 8.2.4

The RTE was generating an extra <p> tag in the Review harness or when the RTE was non-editable, causing alignment issues in the UI when RTE was displayed using inline dynamic layout with a textarea. This has been corrected.

SR-D31702 · Issue 505056

Added constraints to RTE resize

Resolved in Pega Version 8.2.4

When using Microsoft Internet Explorer 11 with a column layout with main (using RTE) and a side bar (with a text input), dragging the RTE box towards the right side from the bottom right hand corner caused it to expand and overwrite the contents of the side bar. This occurred irrespective of whether the column layout was placed in a dynamic layout or standalone. Investigation found that this was caused by there not being any restriction on the resize of RTE, which allowed it to expand beyond limit. This has been corrected.

SR-D37326 · Issue 504935

Resolved clipboard formatting issue in Reply Thread and Send Correspondence

Resolved in Pega Version 8.2.4

Issues were seen with the table formatting of client data after mail was sent. This has been resolved by ensuring all borders are retained in RTE when used in both "Send Correspondence Task" and "Reply Thread".

SR-D16543 · Issue 487944

Thread cleanup improved for application switching to resolve skin issue

Resolved in Pega Version 8.2.4

After opening a Case from the HR application and then switching to another application to open another case, the Review Harness skin control was not loading correctly. This was traced to a thread cleanup issue relating to the Portal: on application switch, the system should clean up all threads created on the current application before switching to new application, but in this case thread cleanup was not happening as expected due to conflicts in the unload event handling. This has been corrected.

SR-D39473 · Issue 505720

Corrected Pega-Perf cookie adding double quotes

Resolved in Pega Version 8.2.4

After upgrade, issues were seen with mashup not loading properly. In addition, a region in the environment was not able to access the developer portal. This was traced to an issue with pzPega_ui_statetracking.js, which handles adding the Pega-Perf cookie, adding a cookie with double quotes to HTTP requests. The double quotes have been removed to resolve this issue.

SR-D26784 · Issue 507135

Check added to ensure client side validation checkbox is honored in Case Worker portal

Resolved in Pega Version 8.2.4

When the "Enable client side validation" checkbox on the Perform harness was unchecked, the validation was still firing when using a tab out on the Case Worker portal. The validation did not fire on tab out in the Case Manager portal, and both portals worked as expected on Submit. This was traced to the validation being fired without checking the value of the bClientValidation property. To resolve this, a check has been added to ensure the validation is fired only when it is set to true.

SR-D33445 · Issue 505994

Handling added for context switching with Ajax container in Timeline

Resolved in Pega Version 8.2.4

When using Interaction Portal -> Overview -> Timeline and opening a case that uses an AjaxContainer, clicking on an icon in the Timeline without having first clicked anywhere in the document was generating an exception. If there was a click in the document body first, clicking on the icon worked as expected. This has been resolved by adding a parameter to registerContextSwitching method to handle customeDOMEvents along with a condition to check if pega.u.d.isAjaxContinerExists is a function, which will register the Context if 'true'.

SR-D34806 · Issue 506558

Horizontal scroll added to grids using Table Personalization

Resolved in Pega Version 8.2.4

After configuring “optimize code” and “personalization” options on a table which had more than 15 columns, the Optimization option on the table removed the horizontal scroll option from the screen and made some columns unviewable. If “optimize code” was not configured on the table, the horizontal scroll option appeared as expected. This was traced to the grid container not having scroll defined on it, and has been resolved by adding code to make the overflow columns visible.

SR-D35266 · Issue 509481

Check added to postOpenAssignment to support Ajax Container use

Resolved in Pega Version 8.2.4

After configuring an 'OpenAssignment' action on a begin button and giving the target as 'Dynamic Container', it worked as expected to open the assignment in a new tab on the Platform, but did not work from the Customer Service interaction portal. This was traced to the Customer Service portal using MicroDC to display the cases in the work area, which was not within the scope of the Ajax Container. Additional checks have now been added to the postOpenAssignment function to support this use.

SR-D35268 · Issue 506685

Max results limit increased for open-rule-advanced query

Resolved in Pega Version 8.2.4

An issue with the results list of a class instance query being clipped in the autocomplete drop down was traced to an old limit that was put on to restrict the number of results shown in open-rule-advanced. This limit has now been increased in the open-rule-advanced control.

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