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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D18741 · Issue 490419

GRS support added to Display name and Reply to for SendEmailNotification

Resolved in Pega Version 8.2.3

After upgrade, it was not possible to send email notifications when using a Datapage property in the email account rule. Investigation showed that there was a custom activity being used to call the SendEmailNotification activity and set the pyNotifyAccountName value as email account name by enabling Pass current parameter page, and the custom call was not functioning due to the SendEmailNotification activity being completely refactored in recent versions of the platform where GRS support (which was not a documented feature) was removed. For better backwards compatibility, this issue has been resolved by adding GRS support to Display name (pyFromFullName) and Reply to (pyReplyTo).

SR-D22594 · Issue 490653

Fallback handling added for Cryptographic exceptions

Resolved in Pega Version 8.2.3

Cryptographic Exceptions were being generated while decrypting query parameters. This occurred when a node restart happened before passivation time out: the existing encryption keys are lost and new encryption keys are generated on node restart, resulting in any requests encrypted with previous keys (before node restart) to fail decryption. This issue did not occur when a requestor was passivated or nodes were quiesced, only when a node was abruptly shutdown. To resolved this, handling has been added which will fallback and decrypt with an older key if an exception is encountered when decrypting with the current key.

SR-D20150 · Issue 491081

Added when check for Strategy and Event Strategy to preserve pagelist property

Resolved in Pega Version 8.2.3

When editing a test case that has been built from a strategy, clicking on the 'add properties' link in the side panel was not working. This was traced to the strategy rule being loaded each time while the data page is only loaded once per session, and has been resolved by adding a 'when' condition to the Strategy and Event Strategy rule that will check for the existence of an embedded page before the pagelist property which displays results is removed.

SR-D20144 · Issue 492520

Function LengthOfPageList resolves correctly for Insure framework

Resolved in Pega Version 8.2.3

When using the Insure framework, it was not possible to expand any steps in the activity. Investigation showed that the rule 'LengthOfPageList' was present in the library Utilities in two different rulesets – Pega Rules and Pega Insure CSB. When the rule was cached with an application stack containing Pega Insure CSB, it generated a "Failed to find instance" error for applications that did not use Pega Insure CSB in the stack. During the run-time call to the correct LengthOfPageList() RUF was not resolved because of ambiguity in the resolution. To correct this, the call to the RUF will now contain a fully qualified name.

SR-D22437 · Issue 492856

Handling added for Pagelist Reference Property in LegacyPageAdapter getMode API

Resolved in Pega Version 8.2.3

Post upgrade, a "Component Stack Mismatch" error appeared while opening a work item containing an embedded section that used a Data Page D_WorkApprovalCase input parameter as the Page Context. This was traced to an exception thrown by the getMode() API invoked on an auto-populate property because the property was in a read-only data page. By default, read-only data pages are light weight clipboard pages, but auto-populating properties on light weight clipboard pages was not handled via the failsafe page in the getMode() API. This has been fixed by adding handling to the getMode API of LegacyPageAdapter for properties not supported by redux ( eg: reference, autopopulate properties etc).

SR-D22175 · Issue 493193

Null check added to control_multiselect

Resolved in Pega Version 8.2.3

After upgrade, Multiselect control was not working in some classes. The values were getting loaded into the clipboard, but on clicking the down arrow none of the values were getting populated. This has been resolved with the addition of a null check in the control_multiselect file.

SR-D22858 · Issue 493329

Checks added for case resolution based on dependencies

Resolved in Pega Version 8.2.3

Post upgrade, using a design with a wait shape configured to resolve the Parent case when all the child cases were Resolved-Completed was not working. This was traced to the handling of the page dependencies in TopCaseWork, and checks have been added to ensure correct case resolution.

SR-D23611 · Issue 493422

Autocomplete dropdown scrolls with screen rather than remaining fixed

Resolved in Pega Version 8.2.3

On selecting dropdowns(autocomplete), if the dropdown list was left open and the screen was scrolled, the dropdown list did not move with the scroll but rather remained fixed to the screen. This has been resolved with the addition of scroll handlers which will attach the popover results to its parent while scrolling.

SR-D23360 · Issue 493464

Email reply with same attachment name correctly processed

Resolved in Pega Version 8.2.3

When an email reply was received with an attachment using the same name as one received earlier, the new attachment was not getting processed and the message 'The Specified file/folder already exists in the target repository. Please specify a different file/folder' appeared. This was traced to an incomplete check for the object class that did not qualify the attachment name for a reply, and as been corrected.

SR-D23417 · Issue 493543

Image Attachment File Type error localized

Resolved in Pega Version 8.2.3

Localization has been added to the error message generated when an unsupported image is uploaded while in live-chat.

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