Pega Customer Service for Insurance

Pega Customer Service for Insurance application provides a single, unified, familiar interface for customer service employees.

A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.

A guided process that facilitates making a payment on one or more policies. The customer service representative can also update the payment method while conducting this process if requested by the customer.

Change Policy Address enables insurance policyholders to easily update an address online or through a representative, and to have changes propagate to multiple policies.

Personal Auto Claim allows a customer or customer service representative (CSR) to quickly and easily file a personal auto claim, also known as the first notice of loss (FNOL), within seconds of an incident occurring.


Learn and achieve with our learning library.

In this course, students learn how to customize a Pega Customer Service™ application.


This course covers the business value and an overview of the architecture for Customer Service for Insurance.