Pega Customer Service for Insurance

Make Payment

A guided process that facilitates making a payment on one or more policies. The customer service representative can also update the payment method while conducting this process if requested by the customer. Overview | Configuration

Change Policy Address

Change Policy Address enables insurance policyholders to easily update an address online or through a representative, and to have changes propagate to multiple policies. Overview | Configuration

Personal Auto Claim - FNOL and Status Inquiry

Personal Auto Claim allows a customer or customer service representative (CSR) to quickly and easily file a personal auto claim, also known as the first notice of loss (FNOL), within seconds of an incident occurring. Overview | Configuration

Status Inquiry provides a process to receive status updates in your preferred channel of communication and to see the status of your claims. Overview | Configuration