Microjourneys
A microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
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Change Policy Address Change Policy Address enables insurance policyholders to easily update an address online or through a representative, and to have changes propagate to multiple policies.
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Personal Auto Claim - FNOL Personal Auto Claim allows a customer or customer service representative (CSR) to quickly and easily file a personal auto claim, also known as the first notice of loss (FNOL), within seconds of an incident occurring.
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Pega Customer Service Advanced In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for email routing, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
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FOR PARTNERS AND CLIENTS
Introduction to Pega Customer Service for Insurance This course covers the business value and an overview of the architecture for Customer Service for Insurance.