Microjourneys
A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
Make Payment
A guided process that facilitates making a payment on one or more policies. The customer service representative can also update the payment method while conducting this process if requested by the customer. Overview | Configuration
Change Policy Address
Change Policy Address enables insurance policyholders to easily update an address online or through a representative, and to have changes propagate to multiple policies. Overview | Configuration
Personal Auto Claim - FNOL
Personal Auto Claim allows a customer or customer service representative (CSR) to quickly and easily file a personal auto claim, also known as the first notice of loss (FNOL), within seconds of an incident occurring. Overview | Configuration
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Customer Service Developer
In this course, students learn how to customize a Pega Customer Service™ application.
FOR PARTNERS AND CLIENTS
Introduction to Pega Customer Service for Insurance
This course covers the business value and an overview of the architecture for Customer Service for Insurance.