Pega Customer Service for Insurance

Pega Customer Service for Insurance application provides a single, unified, familiar interface for customer service employees.

A microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.

  • Change Policy Address enables insurance policyholders to easily update an address online or through a representative, and to have changes propagate to multiple policies.

  • Personal Auto Claim allows a customer or customer service representative (CSR) to quickly and easily file a personal auto claim, also known as the first notice of loss (FNOL), within seconds of an incident occurring.


Learn and achieve with our learning library.

  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for email routing, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.


    This course covers the business value and an overview of the architecture for Customer Service for Insurance.