Pega Customer Service for Financial Services
Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence
Microjourneys
A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
Retail
Manage Customer Circumstance
Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities. Overview | Configuration
Retail
Fee Inquiry
Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed. Overview | Configuration
Retail
Repossession and Collateral Management
Repossession and Collateral Management helps banks to automate right to cure (RTC) correspondence and to facilitate oversight. Overview | Configuration
Commercial
Payment Approval for Commercial Banking
Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments. Overview | Configuration
Commercial
Payment Inquiry for Commercial Banking
Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes. Overview | Configuration