Pega Customer Service for Financial Services

Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence

Microjourneys

A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.

Retail

Manage Customer Circumstance

Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities. Overview | Configuration

Retail

Fee Inquiry

Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed. Overview | Configuration

Retail

Repossession and Collateral Management

Repossession and Collateral Management helps banks to automate right to cure (RTC) correspondence and to facilitate oversight. Overview | Configuration

Commercial

Payment Approval for Commercial Banking

Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments. Overview | Configuration

Commercial

Payment Inquiry for Commercial Banking

Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes. Overview | Configuration

Product Release Documentation