Pega Customer Service for Financial Services
Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence
Microjourneys
A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
Retail
Manage Lost or Stolen Card
Manage Lost or Stolen Card enables customers to report and replace missing cards in self-service or assisted channels. It manages blocking the missing card, selecting transactions for fraud investigation, answering qualifying questions, and managing the delivery of the replacement card. Overview | Configuration
Retail
Manage Customer Circumstance
Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities. Overview | Configuration
Retail
Fee Inquiry
Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed. Overview | Configuration
Commercial
Payment Approval for Commercial Banking
Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments. Overview | Configuration
Commercial
Payment Inquiry for Commercial Banking
Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes. Overview | Configuration