Pega Customer Service for Financial Services
Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence.
Microjourneys
A microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
-
Retail
Fee Inquiry Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed.
-
Retail
Repossession and Collateral Management Repossession and Collateral Management helps banks to automate right to cure (RTC) correspondence and to facilitate oversight.
-
Commercial
Payment Approval for Commercial Banking Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments.
-
Commercial
Payment Inquiry for Commercial Banking Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes.