Pega Customer Service for Financial Services

Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence

Microjourneys

A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.

Retail

Manage Lost or Stolen Card

Manage Lost or Stolen Card enables customers to report and replace missing cards in self-service or assisted channels. It manages blocking the missing card, selecting transactions for fraud investigation, answering qualifying questions, and managing the delivery of the replacement card. Overview | Configuration

Retail

Manage Customer Circumstance

Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities. Overview | Configuration

Retail

Fee Inquiry

Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed. Overview | Configuration

Commercial

Payment Approval for Commercial Banking

Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments. Overview | Configuration

Commercial

Payment Inquiry for Commercial Banking

Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes. Overview | Configuration