Pega Customer Service for Financial Services

Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence.

Microjourneys

A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.

Retail

Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities.

Retail

Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed.

Retail

Repossession and Collateral Management helps banks to automate right to cure (RTC) correspondence and to facilitate oversight.

Commercial

Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments.

Commercial

Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes.

Product Release Documentation