Pega Customer Service for Financial Services
Pega Customer Service for Financial Services empowers banks to elevate customer experience to new levels of excellence.
Microjourneys
A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
Retail
Manage Customer Circumstance
Manage Customer Circumstance enables customers to report rare circumstances such as coronavirus (COVID-19), storms, or other natural disasters that can impact their ability to repay bank liabilities.
Retail
Fee Inquiry
Fee Inquiry enables banks to automate fee-related, self-service interactions and to involve agents when needed.
Retail
Repossession and Collateral Management
Repossession and Collateral Management helps banks to automate right to cure (RTC) correspondence and to facilitate oversight.
Commercial
Payment Approval for Commercial Banking
Payment Approval for Commercial Banking enables banks to proactively flag potentially fraudulent or exceptional payments.
Commercial
Payment Inquiry for Commercial Banking
Payment Inquiry for Commercial Banking enables banks to bridge the gap between robust multi-channel interactions and back-office processes.