Pega Customer Service for Communications
Pega Customer Service for Communications helps clients save time during implementation by having communications specific customer service cases available out of the box.
A Microjourney™ is a single process that quickly enables business outcomes for multiple stakeholders across channels.
Learn and achieve with our learning library.
See how Pega Customer Service uses artificial intelligence to determine the Next Best Action for a customer and learn how to use Pega Knowledge™ to support agents with help content in context as they are working through a service case.
Get hands-on experience on communications interactions and service cases. Gain experience with products such as Pega Chat, Pega Co-Browse, Pega Knowledge, and Pega Self-Service Advisor.