Deleting a case type
Delete a case type in your application when it no longer models your business requirements.
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Click Turn editing on in your application.
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In the navigation panel, click Cases to view the list of current case types in your application.
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Hover over the name of the case type that you are removing, and from the menu, click Delete.
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Click OK.
Your case type and all associated assets, such as the cases
created by users in your application, are permanently deleted.
- Creating a case type
Save time when processing similar business operations by defining case types that are the templates for work in your application. By creating case types, you automate business processes and support the different paths that case workers can follow to resolve a case.