Case Management
Managing cases with case management increases efficiency, consistency, and visibility of case processes, which decreases costs and improves quality.
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Case management facilitates casework, guiding caseworkers to the information most relevant to their roles in the case. Caseworkers are able to collaborate, keeping abreast of the work that colleagues have done on cases via personalized event notifications. The three key feature areas of case management are: case design, "design-by-doing" features, and a case manager portal.
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Browse the information below to discover how case management improves the consistency and effectiveness of case handling.
Correspondence
Correspondence may be part of business logic, whether it is an email, print, faxes or other types of notification. Correspondence rules can be defined to automate the creation and delivery of multiple types of notification.
Correspondence overview
Quick start: Creating a correspondence
Declaratives, decisions, and validation
Learn how to use declarative rules, decision rules and validation rules and how to use each for applying specific business logic for processing work.
Declaratives, decisions, and validation overview
Creating and using a validate rule
Process (flows)
Enforcing business logic to your application process is done by creating business rules and applying them to the use cases and workflow the application requires. Work and work items in a process flow may need business logic applied to them for the process to continue or complete successfully.
Survey management
Pega Survey users can create and deploy surveys in their Pega Platform applications as well as customize how data is gathered. The robust design tools and variety of answer formats can quickly build a survey. Pega Survey integrates with case management applications, and surveys created with Pega Survey are fully functional in all major browsers.
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