Case Management Capability
OVERVIEW
Resolve business processes that follow a dynamic or unpredictable workflow. Handle business cases from start to resolution by combining human actions with digital automation. Visualize business processes by including people, data, and actions to create a flexible path.
Training
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Documentation
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Videos
Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for the Case Management Capability.
Coachella Ticket App Part 5 - Coach and Agents
In the last video, you'll learn about how Pega Coach helps you stay informed, provides you with next-best-action recommendations, and our vision for Agent Experience coming in Infinity '25.
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Coachella Ticket App Part 2 - Data
In this video, we’ll enrich our application by bringing in data. You will also learn more about data references, embedded data, and the query field type, and when to best use which.
Please…
Coachella Ticket App Part 1 - App Studio Basics
In the first video, we will begin by importing our GenAI Blueprint into Pega App Studio. The video will cover cases, stages, and steps, and demonstrate how to build a powerful user interface using…
