Disabling geolocation tracking
Disable geolocation tracking in a case type when the location of a case worker is not required in the audit trail of a case.
In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
Click the Settings tab.
Clear the Enable geolocation tracking check box.
- Managing case history
- Geolocation tracking
Geolocation tracking captures the longitude and latitude coordinates of case workers as they process a case. By default, this capability is enabled in the case types that you create.